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Business Profile

Auto Body Repair and Painting

Pure Auto Body & Paint

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Repair and Painting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In May of 2022 our Jeep Grand Cherokee that we were towing behind our motorhome broke free and went about 30 feet down an embankment. Police were called and the vehicle was towed to A ****** in *************, **. I then had it brought to Pure Auto Body and Paint which was right next door to the tow company for repairs. Everything was going good until August when after saying he was waiting for just one more part he stopped taking calls. The business is now listed as temporarily closed and every phone number for the business or the owner has been disconnected or the voicemail is full. The building is up for sale. I have tried the local police twice, The ** Attorney General, A TV station that does work on issues like this, Sen ************************* from ** , ******** Police, my insurance company, my insurance broker, and the bank that has the title. Noone willing to do anything. A member of the local fire department ( I am a retired FF) that I reached out to says that a vehicle fitting the description is there but he could not see the plate.

Pure Auto Body & Paint is NOT a BBB Accredited Business.

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