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Business Profile

Recreational Vehicles

Titan Power Rentals

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Recreational Vehicles.

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1

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Review Details

  • Kayla L.

    Date: 02/10/2023

    Parents rented two ***s from Titan as a gift to my husband and I. About an hour into the 4 hour loop, one of the ***s suddenly got out of gear and started revving while we were in motion. We immediately stopped, put it in park, and then back in gear to continue. This happened a couple more times, and became concerning about two hours in when the "check engine" light came on. By this time, we were half way through the loop and our cellphones didn't have reception to call for help, so we continued and went straight back to the shop. Once we arrived, we told them what was happening to try and be helpful, hoping they would fix the issue for the next group This is when ***** threw the blame on us saying if the belt was worn, we would be charged to replace it. After trying to reason with her about the issue not being in our control, she finally said the belt was $150 and worst case we wouldn't be charged the full amount as the vehicle had been used by multiple other people before us. The next evening, we got an email from Titan stating that there was excessive wear on the belt and they were being charged $200 for a new belt. When we called, we tried to explain that we had no control over the issue because it kept happening while driving, but he insisted that we were trying to drive it out of gear. He even lied to us, stating that he had used the *** in question the previous day and that it was working fine, even though he had showed us the *** he used before leaving (he eventually admitted this was a lie). By this point he was accusing us of being "aggressive" and kept threatening to charge the full amount if we didn't agree to his terms. Because we only saw photos of the outside of the *** prior to driving it, we had no proof that the belt had already been worn and could not argue the ridiculous accusation that our short 4 hour ride was the cause of the belt being worn. They claimed to have "before/after" photos of the belt but never actually shared these with us. Scam.

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