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Business Profile

Economic Development Organization

PMU Sign

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Economic Development Organization.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a free trial to help take my business paperless. I started February 9th, and within a couple of days I decided that I didn't want to continue. I searched for a cancel subscription button or page but couldn't find it. I reached out via email but only received automated replies. This is a dead app, there is no one maintaining it, but they still take money and have removed the ability to cancel the subscription. I have to cancel my card and get a new one, a mild inconvenience but still very annoying. This site should be taken down.

    Business Response

    Date: 02/27/2024

    We apologize for the inconvenience. This was a miss on our part. Our ticketing system typically forwards InkdSign tickets to a common email box that we always monitor however that forward rule stopped so we did not get ********* ticket in a timely manner. I have attached a screenshot of the refund of 10.00 in which ******* was charged  on 2/23/24. Prior to this ******* was in a trial period and was charged 1.00 and then voided on 2/9/24. This is just an authorization charge only and never actually a bill. ******* originally said he paid 13.00 and we are unclear where this amount came from as we have attached a screens shot of everything he was billed. Our service is only 10.00 per month and he was only billed for one month. We have gone ahead and canceled his account and refunded the 10.00. There is a cancelation link from within every users account. We have also attached a screenshot of the cancel link from with the application.

     

    Anyways we hope this matter is settled and apologize for the issue. We will make sure we have things in place to prevent this from happening again.

    InkdSign Support

    Customer Answer

    Date: 02/27/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 21354775, and find that this resolution is  satisfactory to me. The amount is because we are in Canada. 

    Regards,



    ******* ********



     

PMU Sign is NOT a BBB Accredited Business.

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