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Business Profile

HOA

Associa Arizona

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am the executor of a friend's estate in Tucson. I was notified September 2023 by Associa AZ, which handles the homeowners association in the subdivision she lived in, that her estate was due $60.00 in a refund because the house had been sold. 9/23/23 I sent my legal authority and instructions on where to mail the check to to Elke Grace Abadra. After not hearing back, I contacted her by phone and was told I needed to speak with Kara Jersey. Kara requested a copy of my legal authority again, which I forwarded her the email I had sent earlier. She had me speak to someone in billing that said a check had been sent to my friend's address in early Oct. I told her that was not what I requested and I had a mail forward so I should have gotten it. Upon recontact with kara, she said the original check would need to come back to them and be voided and then a new check issued. I contacted via email Kara on 12/5, 12/7, 1/6/24 and 1/8/24. To date I have still not received the check. My friend's info is Debra Munson, 2263 W Silverbell Oasis Road, Tucson, AZ 85745. Any assistance is appreciated.

Associa Arizona is NOT a BBB Accredited Business.

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