Complaints

This profile includes complaints for Arizona Oncology Associates's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Arizona Oncology Associates has 18 locations, listed below.

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  Arizona Oncology Associates

  1521 E Tangerine Rd Ste 157 Oro Valley, AZ 85755-6216

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  Arizona Oncology Associates

  5151 E Highway 90 Sierra Vista, AZ 85635-2436

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  Arizona Oncology Associates

  6565 E Carondelet Dr Ste 155 Tucson, AZ 85710-3587

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  Arizona Oncology Associates

  2070 W Rudasill Rd Ste 110 Oro Valley, AZ 85704-7891

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  Arizona Oncology Associates

  2070 W Rudasill Rd Ste 130 Tucson, AZ 85704-7891

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm writing on behalf of my mother, who is now deceased, (passed away Jan 27, 2024 at 84) and her husband Richard Reger who is 91. My mother Linda Reger was treated by the oncology department and had overpaid the department above her deductible and worked to get refunded while she was alive, and then my father afterward tried to get reimbursed $1,708.23 that they had overpaid. They worked with an employee named SUSAN RICHARDSON who was in multiple instances (according to mr Reger's recollection) , unccooperative, unkind, at this point obviously still trying to keep her errors in accounting covered up, which we chalk up to taking advantage of the elderly, for either personal gain or to hide the error on the accounting books. We have a stack of papers that now have full-circle proven the office took Lindas money and SUSAN in fact encouraged her to pay, without first validating that the deductible had been met. After finding out the deductible had been met and requesting a refund, SUSAN repeatedly was either unresponsive and/or insinuated (and verbally told my mother, according to my father) that it was Lindas "mistake" to pay the money, despite SUSAN and her office requesting payment from Linda. We are requesting that the office refund Mr. Richard Reger the full amount of the overpay $1708.23 in connection with Grievance Ref #G23277980879 complaint 1000410978752 and regarding 3 claims #1000420894936, #100420896420, #1000420896573 each claim for $569.41 each. A grievance was filed with Humana insurance 10/4/23 that showed the deducible had been met for the out of pocket maximum of $2400, proving that the $1708.23 was not needed to be paid. Yet the office billed her anyway. Despite attempts to have Susan Richardson correct the error, there has been no corrections after the initial abusive nature of Ms. Richardsons treatment of the elderly Mr and (at the time living) Mrs. Reger. At 91, Mr. Reger has appointed me to help resolve this issue, and we'd like the BBBs help.