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Business Profile

Travel Agency

Vanira Travel LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Agency.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a Croatian adventure vacation through Vanira Travel. The dates of the trip were Oct 16-24. The business promised adventure travel with room and board and most meals. I paid $4250 for this trip, not including airfare. I believe Vanira Travel/Tahiti Adventures is scamming individuals into falsely advertised trips and placing blame on their "suppliers" who are located overseas without any repercussions. As a result of negligence and services not rendered, myself and four other participants contacted the company for a partial refund. Complaints have been met with contempt, ignorance and lack of accountability. This trip was falsely and fraudulently advertised as adventure travel. The Catamaran had a severe sewage odor due to a sewage system issue which resulted in health risks to the participants and additional costs were incurred. A "surprise" excursion was to an unsanctioned garbage dump with many health risks including walking on broken glass & human feces. 4 & 5 star hotels were promised on the booking site; they were not provided. Meals that were advertised as included were not. Meals were skipped entirely without forewarning. Excursions listed in the itinerary were advertised as included in the pricing but many were out of pocket. Prices for out-of-pocket expenses were listed incorrectly or not listed at all. Participants were given no warning of several changes to the itinerary during the trip.
    The detailed itinerary was never shared as stated it would be on the booking site. Weather forecasts showed rain/wind two weeks in advance of the trip; no backup plans were established or shared with participants. Our promised local 24/7 guide was not included. This trip was planned significantly past the tourist season. This was not disclosed to participants. Complaints during the trip were not taken seriously. Severe emotional distress occurred on this trip.

    Business Response

    Date: 01/10/2024

    Please see attachment

Vanira Travel LLC is NOT a BBB Accredited Business.

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