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Hospitality Wireless

This business is NOT BBB Accredited.

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1

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Review Details

  • Stephen W

    Date: 09/25/2024

    Initially, this was a good company ***. ******/owner was personable, always got back to me w/in a day or two, was always helpful. Even helped out on a Sunday afternoon when he didn't have to. I was impressed. A year & a half into a 2 year contract, things went downhill fast for remainder of contract due to: lack of follow up (several times), s******* up my billing, cutting off my auto pay, no internet for 8 days (I work from home!), not replying to ANY means of communication as I feared something happened to ****** (hospital, jail, death), telling me when their internet is down, everyone's in town is - 100% not true (every time I had an outage - and there were quite a few, I'd ask my neighbor a few doors down yet they had service from another carrier), not returning phone calls, emails, or texts, lack of accountability, me reaching out repeatedly to get a credit for 8 days w/o service, leaving equipment on my property for over a month (I had to remind them to pick up), giving more than their required 60 day notice to end our 2 year contract yet received no confirmation, then billed me a month later to which I had to demand the money be returned immediately. A neighbor inquired about their services yet never signed up, still gets all the usual texts that customers get about outages, holiday greetings, etc. I still get these texts after I left.****** called me after service was restored after 8 day outage that was due to them turning off my autopay. Easy oversight to fix had anyone replied in 8 days of me reaching out. Over a month after our contract ended, I texted ****** so we could talk. His tech ****** called, set a time for him to come get their equipment telling me ****** would call me. After picking up equipment ****** asked if there was anything else he could do, I said "am I going to get to speak to ******?" he said "no, the contract is complete and will be closed out."Due to all that's transpired and how they ended it, I felt the need to share this.

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