We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bounce Houses

AZ Party Oasis

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bounce Houses.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid $612.66 for a bounce house for my son's party. Part of this fee was $100 for a generator since this event occurred at a park. The bounce house was delivered late, and was completely wet on arrival. Then, as soon as it was blown up (less than 5 minutes after the kids were able to get on it), their generator failed and the bounce house collapsed, causing kids to be trapped inside. I called them immediately and asked them to come bring another generator, which they were unable to do. They came 2 hours later, when the party was already over, and just picked up the equipment. I contacted them several times, and was told I would get a refund. It has now been 5 months, and I have not received a single *****. I feel we did not get the service we paid for, plus we had additional psychological stressors of dealing with multiple kids getting trapped in a bounce house.

  • Initial Complaint

    Date:03/13/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction date: 3/7/2025 Date of event: 3/12/2025 Ordered 2 tables and 14 chairs. Chose basic delivery which stated delivery any time before scheduled time. I scheduled drop off for 1pm and pick up at 5pm. At 12:30pm, I reached out for an ETA and received an automated response stating they would reach out to the owner for information but never sent an update. I continued to reach out requesting a person because all of the phone numbers for the business didn't work. They sent me the owners phone number but that one didn't work either. I have still not received any information, but the business blew my phone up with advertisements to get me to book when I originally looked at their website. I demand a refund. This was a humiliating experience. I had to have everyone sit on the ground for the party. I am out over $100.

AZ Party Oasis is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.