We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Charter Bus

Sun City Express

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Charter Bus.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/20/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have long-standing customers but no more. Two reservations ago our driver was extremely unprofessional and the office graciously gave us a credit to use on a future reservation. When I tried to use that I was told nothing was noted in our account. Fast forward to our last experience on October 19, 2022. Upon first call to say we were ready to be picked up at Phoenix Airport we were told by **** that the service was running slow and would be ***** minutes late. He also indicated he would call when driver was five minutes out. Over 30 minutes later nothing. Several calls ensued with different excuse every time.We found a group of others waiting for same service. They had been told different excuses and had called several times as well. Over 1 1/2 later van finally arrived. Two people waiting all this time use canes - one a disabled veteran. It was so late by the time we got home all grocery stores were closed so could not get anything for breakfast. **** indicated someone would call from office in morning - so sad that this is not a reliable service as their own narrative states.

    Business Response

    Date: 10/26/2022

    We've reach out to the customer, and offered travel credit toward their next trip. 

  • Initial Complaint

    Date:08/16/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mother booked a private van and was told that she would have to ride in a shared vehicle. When she called to get her reservation cancelled, they told her they would not refund her money. I called in an attempt to solve the situation and was yelled at, berated and was hung up on multiple times, by a hostile employee named *****.

    Business Response

    Date: 08/18/2022

    Hello,

    The president of Sun City Express has personally reached out to the customer to address their concerns.

    A refund was granted as well.

    All the best,

Sun City Express is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.