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Business Profile

Delivery Service

The UPS Store #4400

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive come into this facility many times because it is my local *** store. Every time I come in, I notice the owner is rude to me and other customers as well. Every time anyone, puts their hand out for the receipt, the owner purposely throws the receipt of the transaction on the counter and walks away quickly. On 2/17/2023, I went to this business to ship a few Amazon returns. When I noticeably stuck my hand out for the receipt, he threw it on the counter and looked at me. I poked my hand out farther for him to place in my hand. He looked at me and shrugged his shoulders. Then his manager, *****, comes from her station, snatched up the receipt and slapped in my hand and yelled at me to move out of the way. When I brought the rudeness and unprofessional attitude to their attention and asked for the owners info. *****, the manager refused to give it to me and the owner rudely asked if I was done with my 5 minutes. I told him that was highly unprofessional and asked for corporate number. He told me if I dont like the way he does business then I can go elsewhere. I asked for corporate phone number and he ignored me, then ***** the manager slams a number down in front of me on a paper and stated that was corporate. I stood in the store to call the number and I was escalated to a supervisor over the phone. The supervisor informed me that the number was incorrect for corporate. I advised the supervisor that ***** the manager purposely gave me the incorrect number and she advised me to report that to corporate as well.

The UPS Store #4400 is NOT a BBB Accredited Business.

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