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Business Profile

Mail Box Rental

The UPS Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mail Box Rental.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/22/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mail is not reaching the boxes at this *** Store - or packages !!

  • Initial Complaint

    Date:07/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I shipped a package through them, and it never arrived at it's destination. They claim the it fell out of the box and was lost, I think they stole it. The package was a softball bat, 36 inches long. The box it supposedly fell out of was 36x3x3 dimensions. I filed a claim for the 200 dollar insurance I paid to have put on the package. They refuse to pay or help in any way. I call repeatedly and never get call backs or anything. The owner has just hung up the phone on me multiple times. I think they are just stealing peoples packages and then not paying out the insurance that customers are paying for. In turn, stealing from the customer a second time.

  • Initial Complaint

    Date:03/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/17/2022 I took in a package of an iPhone 14 pro ************** Purple to overnight to ************, the package did not arrive till Monday and my granddaughter had a notice to pick up the package on 12/19/2022. She went to the location of *****************************************************. She was told the package never arrived and that it was stolen the driver said the sender requested back the package. I never requested the package back. Since then I have gone into store **** to file a claim and the owner ***** does not want to help me. She avoids my calls and face when I came into the store to get help I have tried every number for *** and getting a rep good luck. I purchased insurance on this package yet they will not file the claim. Read her reviews on yelp and ********* Im not the first one to wonder if they stole my phone!

  • Initial Complaint

    Date:11/05/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date: 11/04/22 Employees continuously refuse to accept Amazon returns if it involves more work.

The UPS Store is NOT a BBB Accredited Business.

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