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Business Profile

Mobile Home Foundations

El San Juan Mobile Home

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Home Foundations.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/06/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    October 4th, 2021 I purchased my mobile home in the park. When I purchased it, I chose the place because of location and the fact they had a pool and also the rent price. As of late, there is a new management company running the business called Cobblestone. When the new management took over they only allowed us to pay with cashier check from our bank. No cash or check payments. They also did not have a website to even pay for our rent and the office was closed every time I went to talk to someone. The pool hasn't worked since I moved in in October of 2021. They changed management and raised our rent for no reason. In October I issued a check directly from my bank and it was sent by October 3rd, 2022. I received my bill and it showed a late charge of $35 and no explanation. I called the front office and no one answered, so I stopped by one afternoon because I was not working and spoke with the lady in the office because I had just received a late notice and she stated that she had the check there. I verified with her that I paid on time and would not be charged a late fee. Then they placed my bill on my door where it could blow away with all my personal information on it. I noticed they charged the late fee. I spoke with a lady again in the office and was told that because they opened it on the 7th that I was late. They opened the mail late that week because the normal person was not in the office. They charged me a late charge when I wasn't late. Then on November 1st our water was shut off all day and night long and I never received any notice. I had to ask my neighbor what was going on. I want my money back for the late charge as well as a call back regarding the issue of the pool not functioning and no responses or calls back from the company.

El San Juan Mobile Home is NOT a BBB Accredited Business.

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