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Business Profile

Shutters

Shutter and Blind Repair Dr LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Shutter and Blind Repair Dr LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Shutter and Blind Repair Dr LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/12/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1st I was supposed to recieve an estimate before the work began . I did not. Then I get billed a crazy amount that was never agreed upon. the tecnician spent 2 days trying to get the problem resolved and was on the phone learning with **** blinds tech support - and Finally the work I paid so highly for was all screwed up. The blinds are initialized backwards ie. Showing Open when the blind is actually closed, And closed when the blind is physically opened. - Other blinds matched to a certain height - the two lower blinds are off in calibration and show offset when both are supposed to be opened to 50 % . Additionally I left 5 to 6 voicemail expressing my concerns, none of which were returned. And for this I was billed $487 dollars

      Business Response

      Date: 09/12/2022

      ***** had an appointment with us on 08/31/22. *** was on the phone with **** for a long time to figure out how to reprogram his shades. The repair did not get finished and he agreed to have *** comeback the following day. ***** was provided a hand written invoice and paid by check in full. ***** did leave several voicemails, all in 1 day. We are having issues with our voicemails not showing immediately on our work iPhone. I did leave a voicemail for ***** on 09/02/22 apologizing for his issues and regarding not receiving his voicemails. ***** never returned my call. Below shows the emails back in forth.

      ***** 8:00pm 09/01/2022 - Something is screwed up with the repair the upper left shade operates a** backwards it shows closed when its open and shows up open when it is closed you were in such the hurry to leave Im not happy - you need to fix it 

      My response 2:23pm 09/02/22 - I am sorry you are having issues with the one shade.  *** can be by to correct the issue on Saturday, September 17, 1-2:00,  Will that work for you?

      ***** 4;23pm 09/02/22 - Its actually more than 1 issue with 1 blind others are not calibrated for travel height. I prefer a refund - $178 an hour for on the job training is hardly worth it - he was on the phone the entire time with **** blinds. And ladder charge of $118 your a blinds and shutter company - price gouging at its finest the job is not completed

      My response after Labor Day weekend 6:31am 09/06/22 - *** and I have returned all your money, $487.00, through Zelle Pay. We are sorry, but you will have to find someone else to repair your shades.  

    Shutter and Blind Repair Dr LLC is NOT a BBB Accredited Business.

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