Complaints
This profile includes complaints for Sparkle Tech Window Washing's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have an estimate for work from the business but they do not answer any of the phone numbers. I cannot reaach them to finish the work They have disappeared
Business Response
Date: 04/03/2024
This client was giving a estimate.She gave it to friends/ neighbors we explained we are unable to do others at that price point because all homes are different and have different sqare footage.
So after weeks of email,calls and text harassment we explained Sparkle Tech has the right to NO SERVICE ANYONE,AT ANYTIME,FOR ANY REASON.
That's why she's unable to contact us because of the harassment.
She was giving a estimate SPARKLE TECH WINDOW WASHING LLC Havent taken, received or excepted any money from this person.Also no job was started.
Sincerely James
@ Sparkle Tech Management
Customer Answer
Date: 04/04/2024
i have not harrassed them -I ONLY Want to know if they will honor the quote they gave for me not anhyone else and I did not get my 5 day rain checkBusiness Response
Date: 04/04/2024
Service was on February 17th 2024 we cleaned her windows inside and out for $100 she paid by check . All services do come with a 10 day rain check (as a complimentary we offer the 10 day rain check). She called 2 days after service to ask if we could do her sisters home we agreed yes for the same price of $100 she got upset because we wouldnt allow her to use her $25 off referral for her sisters home. We gave $25 off for judith vanchina to use on her personal home for referring her sister. She then was going back in forth for about 2 days asking us to change our mind on the use of the $25 OFF and finally came back 3rd day to tell us (Sparkle Tech Window Washing) we must not want her business or have her refer us to other people.We then deleted her out of our system. By the time she called /emailed her rain guarantee was expired and she was deleted out system. If she referred to our invoice it states all guarantees and is also noted we have the right to service whom we choose. She got deleted for the disrespectful comments made. Thank You Sparkle Tech ManagementCustomer Answer
Date: 04/05/2024
I apologize for any misunderstanding - I am not harrasing them - I only want to know if they will do the work on my house replacing the screens that they estimated because they did a good job on my windows and I cannot find anyone else to do the work
Thank you
Initial Complaint
Date:03/20/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Cancelled contract paid $2100 Deposit.cancellation cost me 50% of deposit. Deposit provided on 1/25/23. I demand my refund.Business Response
Date: 03/21/2023
Refund check will be sent out this week.
Refund amount as promised $1050 cashier check certified signature mail.
Sparkle Tech Management
Customer Answer
Date: 03/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.