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Business Profile

Windshield Repair

Auto Glass Express

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Windshield Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/09/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company damaged my vehicle during a windshield repair the first week of July 2022. I was first speaking with a manger named ****** regarding this issue. I was told a few days later by the current manager ******* she was fired. *** been speaking with ******* who has said he would get this issue resolved. I have now been going back and forth with ******* regarding the repair for the vehicle for a month now. When I spoke with ******* on 8/9/2022 he advised he has been to busy and now needs to speak with the owner of the business regarding my repairs. I have yet to hear from the owner to resolve the damage to my vehicle done by their company.

    Business Response

    Date: 05/03/2023

    Yes Im aware of this customer,
    I did speak with the customer and I agreed to fix the scratches.
     I told him that I  would pay to have the scratches repaired and painted and he would have to bring it to one of our body shops that we work with that has great reviews and they are a credible companys.
    customer refused to take it to one of our  body shops.
    customer said he would go get 3 estimates from different body shops and he would want us to write him a check. We already paid him a rebate for his windshield replacement because he paid thru his insurance, seemed to me the customer was really just stressed for money. I tried to work with him but he got very aggressive and told me he was going to come down to my shop and he was going to get a check from me. Almost seemed like he was going to get the check and not spent it on the repairs. Im still willing to pay to have it painted but he would have to bring it to 1 of our body shops that we work with. I can give him a few choices of body shops to bring his car too but I cant just write him a check. 
    Let me know what else you need from me and will do it thank you have a nice weekend to call 

Auto Glass Express is NOT a BBB Accredited Business.

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