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Business Profile

Trust Company

Southwest Service Administrators, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Trust Company.

Complaints

This profile includes complaints for Southwest Service Administrators, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Southwest Service Administrators, Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/24/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is responsible for handling retirement funds. They have refused to pay my Uncles benefits. They give you a run around and refuse to answer any questions. Withholding someone else's money, he's not only wrong, it's illegal.

    • Initial Complaint

      Date:02/13/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Southwest Service Administrators provides me with my health insurance. I was off work due to a surgery that was work related and lost my insurance due to the amount of time I was out. I started working again in October, 2023 and started paying union dues again which covers my benefits. I called this business to inquire about my coverage and was told that I would be ok making doctor ************ again and that my insurance would be active again. My wife started receiving medical bills for the month or November and they were not covered by insurance because it said that we were not covered for November. I spoke with this business February 6th, 2024 and was told that we were not covered so we will be responsible for the medical bills. Because the person I spoke to was no help, I requested a call back from a supervisor and was told one would call me in 24 to 48 hours. After not receiving a call, I called them again on February 8th to request a call from a supervisor and was told one would call me. It is now February 13th and I have gotten no call, nor any help regarding my situation.

    • Initial Complaint

      Date:12/06/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been disabled since June of 2023. I am a driver with **** This company has a policy they won't call you. So I have had to run around and get all paperwork several times due to the fact they won't call if there's a problem with paperwork. They want dates of disabilities and when those are provided by the doctor they change what they need. We have only received two checks in six months. They refuse to let us speak to a manager. They have put me in financial ruin. *** is contracted through this company for disability and we can not get anyone to help me. My car is about to be reprocessed. And I am so sick. I have made so many calls. Faxes. Emails. And they just keep giving me the runaround. I am now on long term disability and this companies policies almost bankrupt me from them not paying. I have all the doctors documentation yet I am still told to wait 8 to 10 days for a check. I haven't received my entitled check for three months.

      Business Response

      Date: 01/16/2024

       

      The issue presented in this complaint has been fully resolved as of December 19, 2023.  The claimant cashed the final disability claim check that was overnighted to him via UPS.

       

      There were difficulties encountered when his disability checks were mailed to his new international address in ****** that was changed after his initial disability claim was filed.  Checks were overnighted to the claimant on three occasions when it was discovered he did not receive other checks that were processed and mailed regular mail through USPS.

       

      Please update this complaint to  reflect the full resolution status and to no longer show as unanswered.

       

      Please let us know if you have any questions regarding this email response.

       

      *****************
      Account Manager
      Southwest Service Administrators, Inc.
      P: ************ W: **********************

    • Initial Complaint

      Date:12/13/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have called and requested an Insurance ID card 3 times and still have not received one and it has been almost 1 year. They keep telling me they will send it out but I have not received one yet and I need it to schedule a doctors appointment. They dont give me the option to pay for fed x where I can track the shipping or have it on their app so I can just pull it up. At this point I dont know what else to do I need my insurance card.

    Southwest Service Administrators, Inc is NOT a BBB Accredited Business.

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