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Business Profile

Airport Transportation

Airport Shuttle of Phoenix

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Airport Transportation.

Reviews

Customer Review Ratings

1.75

Average of 16 Customer Reviews

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Review Details

  • allison r

    Date: 07/12/2025

    1-Star Review for Phoenix Airport Shuttle On July 1st, I booked a shuttle from ****** Airport to Phoenix Airport for $252, expecting a ******* hybrid or similar. Instead, the driver arrived in a decade-old car with faded paint and worn leather seats. Upon entering, there was an overwhelming marijuana odor, and my daughter noticed an open bag of marijuana on the seat next to the driver. Concerned for our safety and the drivers potential impairment, we asked to pull over after 5 minutes, feigning sickness, and retrieved our luggage.While the driver was polite and the company refunded my payment, they offered no apology. The experience was unacceptable, forcing us to scramble for alternative transport. I strongly advise against using this service and will never book with them again.

  • Phillip C

    Date: 06/29/2025

    These people are scammers do not use their services reserved a ride from the airport to my home driver never showed up called them these scammers are avoiding my call had to find alternate ride

  • Erika D

    Date: 06/19/2025

    ************** who are heartless to the furbabies. Who puts a dog or any animal caged up on the hitch storage rack in this over 100 degrees weather for hours at a time. No shade and probably no water. I so wish I can show the picture. Do not do buisness with these uncaring people.

  • Julie L

    Date: 06/17/2025

    The best shuttle service in *******. I really was happy with whole experience . ****** was awesome and really loved the customer service we received. Great driver and fast service

  • Shawn C

    Date: 05/30/2025

    This company is unreliable. We called in the morning to confirm our reservation and got a call 2 hours later that they cancelled our reservation . We called to ask for other options and they just hung up on us. We would like a refund and them to pay for the other car service we had to take last minute.

  • Donald C

    Date: 10/18/2024

    One Star is too Kind --- There should be NO STARS I am very disappointed with Airport Shuttle of Phoenix, canceling at the "Eleventh Hour" my reservation was made and paid for 3 weeks prior. We were already packed in northern *********, including my computer, so I did not know about this canceled trip from the airport to home. No texts or calls from Airport Shuttle. When I finally found out, I had to wait until normal business hours to call 4X0-7XX-3XX1 your company and only got voice messages in Spanish. I then called our routine driver ****** for help. ****** gave me your dispatcher **** 6XX-76X-2X36 whom I called two separate times and left a long voicemail explaining this. No reply at all from **** or Airport Shuttle. Now I was in a panic. ****** was very helpful giving the best directions she could during the many times in one day that we communicated. Thank you to ****** for your help. Your company needs more employees like ****** who care and go the extra mile, above and beyond for your customers.I want my paid trip refunded for the many hectic hours of panic created by this last-minute cancellation that blew apart my trip planning that was canceled by Airport Shuttle. I am so glad that a taxi was available at the ****** airport ride pickup location and got us to our home in *************I just finally got a hold of a representative for Airport Shuttle of Phoenix, for canceling at the "Eleventh Hour" my paid reservation, for last night's ride. Not an understanding person and quick to discount my event. I am publishing my complaint so this nightmare does not continue with other unexpecting and ignored customers who had trusted ******************** for reliability.I would not recommend Airport Shuttle of Phoenix to my worst enemy!

  • Jordan O

    Date: 09/20/2024

    Worst shuttle service ever rebooked shuttle driver never showed up waited 1.5 hours tried call no one answers calls had to find alternate transportation and cost me twice as much do not use this company absolutely a joke and they wont refund for not showing up and they just send cancellation policy its there fault I never cancelled they didnt show absolutely a joke of a company

  • Nicholas S

    Date: 06/13/2024

    I had a very bad experience with Airport Shuttle of Phoenix. Around noon the day before I was scheduled to be taken to the Phoenix airport I received a call telling me that they were having trouble finding a driver, but were working on it. I had booked it several weeks prior and paid 150$+ for the shuttle, so I was pretty shocked by this. I called them back after 3 hours of waiting and was rudely told that they were still working on it and I should stop calling. Around 4pm, they sent an email confirming the pickup and giving me a drivers name and information, which was a relief. I woke up the following morning, the day of my flight, to a cancellation email. They weren't able to give me any explanation about why they would confirm the shuttle and then cancel it just a few hours before pickup. I only made my flight thanks to a few generous strangers and at great personal expense. It seems like this is not an isolated incident based on some other reviews, I wouldn't recommend them if you want something reliable.

  • Dawn G

    Date: 06/05/2024

    My husband and I are highly disappointed, on May 15 we were supposed to be picked up by one the Airport Shuttle of Phoenix drivers but he never showed up. I tried texting and calling him and no answer whatsoever. I wouldve thought that maybe we wouldve got a an apology through a phone call or an email or something for this inconvenience but we received neither. We ended up having to take our own vehicle and parking it at the airport. Doing this cost us an extra $83.90 plus $20 tip for the shuttle driver both ways because of not having the Airport Shuttle of Phoenix to drop us off or pick us up. I emailed them 3 days ago because I believe we should be reimbursed for extra money we had to pay for the airport parking and tips of a total of $103.90. However, I have yet to hear anything. I dont recommend this place at all because they are no way reliable or responsible for their actionsor should I say lack of.

  • Robert P

    Date: 05/28/2024

    These people are AMAZING.Have used 3 times with service that bests any I have received around the world.

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