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Business Profile

Amusement Parks

Enchanted Island Amusement Park

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Amusement Parks.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have had the island closed off for over 3 months and people.dont have access for seeding. This is a detriment to the ducks that reside in the park. They can't beach themselves and.some are severly.injured or sick. What's worse is the owner acknowledges that there are injured ducks but doesn't care. In addition animals.are being illegally dumped at the park I saw some one illegally dumping a duck.and they told me the owner said told the..it was OK. It's illegal and the ducks are suffering and nothing is being done

    Business Response

    Date: 11/30/2024

    There is approximately 2 miles of waters edge that is still available for the ducks to beach themselves at ************. The closed private property is just a small portion and it has no affect on the ducks access to beaching. Concerns addressed in this complaint about illegal dumping of ducks, injured or sick ducks needs to be addressed with the City of Phoenix Parks and ****************

    Customer Answer

    Date: 12/02/2024

    About 2 weeks ago someone dumped a duck they admitted it but when I told them it was illegal the explicitly said the owner said it was okay. Furthermore there are multiple ducks that have been sick or injured and it does make it difficult for the ducks to beach themselves or have access to food when the area has been closed off for over 3 months in the date keeps getting pushed back. The picnic area was supposed to be open in October now it's December enough is enough

  • Initial Complaint

    Date:02/15/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    See attachment of my email to the boss.

    Business Response

    Date: 02/27/2023

    Issue resolved with the guest and she had a successful birthday party at Enchanted Island on February 18th, 2023.

    Thank you,
    ***********************

Enchanted Island Amusement Park is NOT a BBB Accredited Business.

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