We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Apartments

4127 Arcadia

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Apartments.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My apartment RECOMMENDED we use Flexpay to pay rent. We did, payment was removed from my account 07/01/2024 and cleared my account 07/02/2024. We have advised the apartment of this countless times, sent proof of payment and requested they remove late fees being added daily. They told us they would not remove the fees even though we paid through the app they told us to use. We also pay an additional amount for an upgraded apartment to have a dryer and have placed MANY work orders and called many times about it not working since the day we moved in. We also pay for valet trash, which since moving in couldnt use due to not being provided the trash can since they were out and asked me to stop calling about it and they would bring it when they got it. They refuse to remove any of these additional fees. Late fees need to be removed as this is an apartment error, compensation for having to get my laundry professionally cleaned as I will not use E. coli infested washers and dryers and there is negligence of having the repair done within 10 days in accordance ARS 33-1361 (A)(2022), trash valet fees need to be removed as this service has not been able to be used, electric compensation for the multiple times I have attempted to use my dryer under the impression it was fixed the first time, replaced the second time and turns out the back of it was wiped down and nothing further completed but work order being marked completed resulting in my clothes being ruined with mildew smells and needing to be professionally cleaned. Pictures have been attached of evidence of work orders, correspondences with flex pay, fees attached to the account, etc

  • Initial Complaint

    Date:08/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I lived in this community from 2012 until July 31st 2023. They are wrongfully withholding my security deposit in breach of my least and the landlord tenant act for *********** and tear items. I paid 250 as my security deposit upon move in in 2012, in 2017 the community went through a remodel so I moved to my most recent unit, my deposit was transferred with me. Once I moved out I was sent a bill via email (not **** as specified in the landlord tenant act) charging me $447 for bedroom carpet replacement (the only room that had carpeting in the first place), $200 for paint, and $10 for a couple missing vertical blinds slats. These are all very normal wear and tear items after over 6 years of occupancy. Not to mention at the time of my move out there was an active water leak onto the cart carpet they are saying I am responsible for. The water leak also impacted the paint, but they claim I am responsible for repainting. I have reached out numerous time via phone, email and certified mail and have had zero communication.

4127 Arcadia is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.