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Business Profile

Appliance Sales

Great Deals Appliances, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Sales.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/20/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 10th 2022, I purchased a Whirlpool washer and dryer set from Great Deal Appliances for $700. After a few loads, I noticed that the clothes were really hot to touch after the cycle ended. Shortly after that, the dryer would turn on, but it would not spin. I called Great Deals Appliances and they sent out a person with no tools, who was at my apartment for only 5 mins. When I came home, the dryer worked, but was still very hot. A few loads later, and it wouldnt spin again. I contacted Mr. *** It Appliances, who came out and determined that the capacitors and relays were all fried. He replaced this, which cost $350. A few loads later the dryer wouldnt spin again. Mr. *** It Appliances came back out and determined that the heating element was cracked. He replaced this, which cost $300. A few loads later, it wouldnt spin again. Mr. *** It Appliances came back out and determined that the control board wasnt communicating correctly. He replaced that, which cost $250. On the second load, it wouldnt spin again. I contacted Great Deals Appliances to let them know that I had spent $900 on top of the $700 I paid for the set. They said they were going to talk to a manager and would call me back. I never received a call back. I called again a few days later and was told by a different person the same thing. Still no call back. Mr. *** It Appliances is coming back in a couple days to try to determine what could possibly be wrong after replacing nearly everything inside the dryer. Ive had this set for 45 days now and have maybe been able to run 10 loads through them. Those loads were burnt and very wrinkled from the high heat. Sent the receipts for purchase. The first one is $1700 we bought two sets and returned one. Thats a whole other story. The next three are the bills for parts and labor on the dryer to a third party. He is still working on a solution. Still nothing from great deals

Great Deals Appliances, LLC is NOT a BBB Accredited Business.

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