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Business Profile

Arbitration Services

American Arbitration Association
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BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/27/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally request a refund of the filing fees I paid to the American Arbitration Association (***) due to several significant issues I encountered during the arbitration process in my claim against Audi Tampa (Case ***************).Despite understanding that filing fees are generally nonrefundable, I believe that the circumstances of my case warrant an exception. Specifically, I have faced the following issues:User-Unfriendly Process: The ******************** process was not user-friendly, making it difficult to navigate and understand the necessary steps.Perceived Bias: The behavior and actions of the *** staff appeared to favor the respondent, compromising the fairness and impartiality expected in such proceedings. Despite the respondent company being a new company that acquired the business services of the old dealership, *** was not helpful in suggesting the next course of action on my part. Procedural Delays: My complaint had been procedurally stalled, with significant delays hindering the timely resolution of the matter. I ultimately decided to postpone the complaint for the reasons listed in my complaint. Lack of Clear Communication: My inquiries and questions were not fully answered, leaving me without adequate guidance and support.Insufficient Resolution: The process has posed no real solution to my complaint, leaving the core issues unresolved.Lack of Acknowledgment from Respondent:The respondent failed to pay their filing fee, thus stalling my complaint. Given these substantial concerns, I believe a refund of the filing fees is justified as a matter of customer service and fairness. I trusted the *** to provide a neutral and efficient platform for resolving disputes, but my experience has been far from satisfactory.I kindly request that you review my case and consider issuing a refund of the filing fees (or a partial refund of the fees) as an acknowledgment of the difficulties I have faced.Thank you for your attention to this matter.

  • Initial Complaint

    Date:08/31/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    a pro se admin who is handling 2 cases has mixed up the files when i have a valid contract with chase. i dont want to *** the aaa this is a good faith attempt to correct the matter.

    Business Response

    Date: 10/18/2022

    American Arbitration Association is in receipt of ************************* complaint to the BBB regarding AAAs administration of his arbitration case.AAA has communicated directly with ************** regarding the case. Thank you.

American Arbitration Association is BBB Accredited.

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