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Business Profile

Associations

The United States Professional Poolplayers Association

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a license from ********************** to run a pool league in my area. I purchased my area for $8000.oo. The League stated that they would provide support and training to get it up and running and to help maintain it. This was far from the advertised truth. Along with 15 min walk through of there software I basically had to figure out how to get things up and running. There was no support or guidance for advertising, **************. Once I scrapped together a second session with a bare minimum of players, the owner sent out an email to the league and suspended my access and shut down the entire league with zero warning prior to. He sited that I was stealing and falsifying paperwork. When I tried to speak to him about this and get it back on track i was met with nothing but hostility and profanity, I was still billed and he added severe and high "penalty fees" which I did not pay as I felt that I had already lost $8000 in initial fees. I feel that this company is not being run properly to improve the game of pool which is all I wanted to do. I think the BBB should look in to the company and there practices. I would like to at least get my initial investment back but it not about the money. I want to bring attention to a company and an owner that I feel is wrong in how they run their business and they need to stop the false advertisement of full training and support. And I also feel that even though there is no complaints here that they have done this to people before.

The United States Professional Poolplayers Association is NOT a BBB Accredited Business.

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