Complaints

This profile includes complaints for Local Auctions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Local Auctions

  2225 W Peoria Ave Phoenix, AZ 85029-4929

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  Local Auctions

  9034 North 23rd Ave Suite 13 Phoenix, AZ 85021

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an oven with a guarantee for functionality but one of the ovens doesnt even work and the other is leaking gas.

  Business Response

  Date: 07/07/2025

  Hi Yousef,

  I'm sorry to hear that the items you picked up from one of our onsite auctions were not functioning properly. For our onsite auctions, we always offer a preview day prior to the auctions close. This gives our customers the opportunity to visit the location, test items for functionality, take measurements, and determine what tools may be needed for removal.

  If you werent able to attend the preview, please note that we offer a functionality guarantee on select items known as the "On Premise Guarantee," which states:

  On Site Guarantee  All items sold under the On Site Guarantee at auction are guaranteed for their functionality only. We DO NOT guarantee the cosmetic condition, looks, accessories, packaging, completeness or how well it functions, only that it functions as intended. This merchandise must be inspected prior to leaving the pickup location. Once the merchandise has left the premises, this item becomes as-is and no refunds will be given. Local Liquidators is not responsible for any damage or injury caused by this item. We recommend previewing the item prior to bidding.

  Meaning that all items picked up on that day should have been tested onsite prior to removal so the item could be left behind and we would refund you your money. We absolutely do not want you to pay for and take home a non-functioning item, which is why testing before leaving is part of the terms and conditions you agree to both before and during bidding.

  Were you able to get in touch with our customer service team after taking the item and discovering it was not functioning properly? We'd like to help however we can.

  Best regards,
  ******** ****

  VP of Customer Relations

• Initial Complaint

  Date:06/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/21/2023 I was charged for an item which was to be made available for pickup on 6/23/2023. I arrived to pick up the item and was notified it was being held and could not be released until I contact the seller about an unrelated billing issue. I asked them to cancel the transaction, which they said they would be unable to do and I need to contact the seller.I emailed the seller and got this response,"Unfortunately regarding the crib you were spoken with twice within minutes of you leaving that the crib was found and you stated that you would be going to pick the crib up. Unfortunately you never came back to pick it up and did a chargeback. As the second account you opened after first account was deactivated has been deactivated and any future accounts will be deactivated, any items won will not be released due to the unnecessary chargeback as you stated you would pick up the crib. If you would have stated within both calls you received that you were not going back we would have issued a refund for you but you stated you would pick it up. Regarding the item they would not release to you due to the chargeback from the prior invoice it was going to be refunded but unfortunately due to stating you will be doing another chargeback item will not be refunded until the chargeback comes through."I have no idea what calls they are talking about at the beginning of the email. I called them, but they did not answer or return my calls.In the later part they state that they were going to refund the charge, but now they'll wait until I file a chargeback through my credit card company.The company removed access to my account while there were ongoing financial transactions. Then proceeded to bill based on the results of those transactions, which I was unable to alter, and which they now refuse to deliver upon.Generally they engage in shady practices that appear aimed at not delivering goods that were paid for so they can resell them repeatedly.

  Business Response

  Date: 07/07/2025

  Hello *****,

  I'm truly sorry to hear about the experience you had, and I appreciate you taking the time to reach out and share your concerns. Ive reviewed the notes left by our former **************** Manager, and I want to sincerely apologize for the lack of support you received.

  At our core, were committed to building a company that our customers can feel good about working withand that includes owning up to situations where weve fallen short. While I understand your account is currently inactive due to the chargebacks, Id like to extend an offer to reopen it and give us both the opportunity to start fresh.

  We completely understand that life happenssometimes pickups are missed or items are left behind. The key is communication. If youre ever unable to pick up in a timely manner, reaching out directly to the pickup location or to our corporate customer service team (both contact numbers are always listed on your invoices) allows us the chance to work with you and find a solution that works for everyone.

  Again, thank you for bringing this to our attention. We apologize for the delay in response, but were here now and happy to help in any way we can.

  Warm regards,
  ******** ****
  

  VP of Customer Relations

  Customer Answer

  Date: 07/07/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ********
  
   
  

• Initial Complaint

  Date:11/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dont expect phone calls or responses to emails or inquiries. They take two to three days to respond. Then its just go get it they dont contact the sellers and communicate. The sellers even complain they dont reap d when you ask them about it. Every seller Ive picked up from has made the same statement. One even showed me the emails they sent them that were the exact opposite of what was sent to me. They refuse to disclose contact information for sellers to communicate with them only listing their office number. They dont respond to questions. You contact them it takes 2-3 days to get an emails response and they its rude and short with no customer service, We responded on with no response to the immediate email prior to that. They have posted inaccurate pictures on auctions wrong pick worth wrong listing and dont stand behind it. They want you to not pick up the items so its relisted and they collect more fees. Six emails 11 days and two response emails last one being management will contact you. Now they lock the account and refuse to answer or respond. Even had me waiting at a seller pick up them to OK the pick up but they wont respond to my calls or emails. They dont care simple are unorganized and offer no backing to their fee collection they have cost me $100s now if lost items because they simply cant respond to a buyer. They violate their own terms and show no customer support or will return a call or contact the customer back. They sent me to locations that were closed and cost me loss of items. they communicated wrong information to the sellers and stood behind nothing. They locked my account and closed it. LocalAuctions.com ****************

  Business Response

  Date: 07/07/2025

  Hi *****,

  I have reviewed the notes on your account and observed that our customer service team, corporate office, and independent sellers have experienced ongoing challenges with timely pickups on your end. Several locations have extended courtesy by holding items for you beyond the designated load-out dates; however, this is outside the agreement outlined in our Terms and Conditions, which you accepted prior to and during bidding.

  To ensure an efficient load-out process for all parties, it is essential that all load-out dates and times are strictly adhered to. If an independent seller is unresponsive and you require an extension, please understand that load-out schedules are set in advance and must be followed. If you cannot meet these deadlines, we kindly ask that you refrain from bidding on those items.

  Additionally, there have been repeated instances of conflict and hostility, including threats of legal action, related to items not being available outside of the agreed-upon load-out periods. We also noted that you created a secondary account following these issues, which led us to determine that the business relationship was no longer viable.

  While we strive to assist all customers to the best of our ability, after reviewing correspondence between you, our corporate office, and independent sellers, we believe that keeping your account closed is in the best interest of all parties.

  We apologize if you felt our support was insufficient; however, we have confirmed that our representatives responded promptly and professionally throughout our communications.

  Should you choose to bid with us again in the future, give us a call as well as carefully reviewing our Terms and Conditions and ensure that the load-out dates align with your availability. We are unable to request that locations hold items beyond the specified timeframes.

  Thank you for your understanding, and we hope to hear from you.

  Best regards,

  ******** ****

  VP of Customer Relations