We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auctioneer

Metro Auto Auction of Phoenix

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auctioneer.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/25/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Car from Phoenix Metro Auto Auction in (4/16/2024) that showed a Green light that is supposed to guarantee me nothing major wrong with the car unless specified. I paid for *** to have the car checked by the Auction to guaranteed there was nothing wrong with the car. They notified me by phone 24 hours later that the car had passed inspection and was ready to be picked up. Upon picking the car up it had to be jumped from not starting and then driving out of the parking lot The car broke down and had to be towed not even 1 mile away from Auction. I called the *** manager to arbitrate this car and let him know it felt like the transmission he checked the vin and he told me to have the car inspected and if it was the transmission that I could return it and he would undo the deal. So I paid ******** to diagnose and it came back that it was the transmission so I called notified the arbitration manager And he told To return the car with proof of the diagnostic and he would settle it out so I did just paid for another to have sent to the auction and after 24 hours I was informed that there was a mistake and this car was a red light not a green light, even though it displayed a green light the entire time it was being sold with nothing in the notifications or announcement saying that it was As Is or Red light! I would have NEVER BOUGHT THIS CAR IF THE DISPLAY DIDNT SAY GREENLIGHT OR IF IT SAID AS IS anywhere! I was mislead and they can see clearly in the Video this Car was Marked Greenlight and still is right now !! Im a small business owner and this could ruin me before starting. I was mislead and bamboozled into making this purchase with greenlight being posted all over this and incorrect information supplied by this company.

  • Initial Complaint

    Date:02/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Beware of Fraud!!! Metro Auto Auction falsely advertised a vehicle for financial gain. The vehicle was stated in good condition but was a LEMON. Also, I purchased a 10-day PSI (inspection) to make sure the vehicle was as advertised. However, taking a flight to receive the vehicle once I was *********** was ready for pickup, it needed to be jumped. While examining the engine, I noticed a speakers cord coming from the engine and grounded on the frame of the vehicle. I asked for the vehicle to be inspected again. However, I was hung up on by a reluctant Arbitration agent named **** and *****, the general manager never returned any of my calls. I have not heard any update regarding this vehicle I purchased under false pretense!

  • Initial Complaint

    Date:07/25/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a 2019 ********** Jetta, Last six ****** from Metro ****** Auto Auction (owned by Metro AA Phoenix) on 3/08/22 and still have not received the title to the unit. We have exhausted all normal attempts at gaining the title for this unit including contacting the ** of Metro DFW, ******************, on June 28th, 2022. Despite numerous request to ****************** for the title we are owed, the auction has not provided it to date. This title delay is well past any industry norms and we demand the auction provide a good title to this unit immediately.

Metro Auto Auction of Phoenix is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.