We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Machine Shops

Silvano's Auto Machine Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Machine Shops.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Terrible experience with getting overcharged for my engine build process, described below - I was going through receipts after my bottom end was rebuilt, and noticed that I was charged 690 USD for a 6 cylinder hone job with a torque plate. Thats 115 USD per cylinder, for a simple hone. On his website, the price is specified as 30 dollars per cylinder. So thats an 85 dollar discrepancy PER CYLINDER. Initially I thought it was a simple calculation error. But then I remembered that ******* told me that he had never worked on my engine before so I deduced he most likely did not have a torque plate for my engine. On a hunch, i calculated the price difference between my hone job (690 USD) and the price listed on his website (30 x 6 = 180) which came out to be 690 - 180 = 510. I looked up the price of a torque plate for my engine online and sure enough, it was extremely close to 510 (around 500 USD).Im even more sure about this, because he had to do a second hone job due to different pistons being used down the line, and this time (most likely because he already bought the torque plate) the price for the hone was just 180 and not 690.I enquired about the price difference, and to give him a chance to own up, I did not say anything about my research and simply asked him about why I was charged so much for a simple hone job. I was given some run around answer about how my hone was very complicated because it took two days and he had to let the block cool down between passes.

Silvano's Auto Machine Shop is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.