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Business Profile

Auto Wrecking

A & G Auto Wrecking

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered a transmission from this vendor that had a 1-year warranty. Our customer brought back his vehicle because of the transmission, and we expected A&G to honor the warranty. It took 29 days to get any sort of response and they were full of excuses. Our customer lost his job due to lack of a working vehicle. When a transmission replacement was finally brought to us it was full of metal. We have returned the transmission and A&G is refusing to give us a refund. We will even give them a 2nd core that they state we never gave them, but we will give them another core just to get a refund. We are getting the run around and the response is slow if at all. We would like our refund of $1290 and again we have stated that we will give them another core since that is the excuse that they are using to deny us our money.

    Business Response

    Date: 11/07/2023

    ***** claimed warranty a few days before expiration and expected grand service when they themselves never followed proper procedure in order to activate the proper procedure, let me explain in order to obtain full guarantees there must be a surrender of a core return and buyer failed to return it properly within time allotted, another issue was to prove what they claimed and no proof of return was provided as of previous ***** moths. also proper maintenance in a transmission unit will prolong the life of the trans, usually a unit will fail immediately and does not take eleven months to fail unless not properly maintained No maintenance records were provided only a purchased invoice

    We provide proper instruction at time of sale as well request. we strongly express the urgency of proper core returns, as well as clearly printed invoices with printed warnings.

    The only explanation for their inability to follow up on proper procedure is neglect and carelessness in their behalf, added to the the unprofessional manner that their management cursed and yelled at our team, that just makes it some of the reasoning for the denial of the warranty claim

    In conclusion, warranty is void and nulled and can not be honored.

    Sorry for the inconvenience this may cause but we can not be of service at this time,

    Respectfully yours,

    A&G Mgmt.

     

A & G Auto Wrecking is NOT a BBB Accredited Business.

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