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Business Profile

Baths

Jacuzzi Bath Remodel of AZ
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 46 total complaints in the last 3 years.
  • 16 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/21/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We signed a contract with Jacuzzi Bath Remodel of AZ to install a new shower. The sale man promise the installation will be done in 1 day and before they leave they will put a rod with curtain for us to use during the time we wait for glass company to install the glass door. They came and installed our shower on 7/11/22 and 7/12/22, and before they left on 7/12/22, there are 3 items outstanding that they need to come back to finish. 1/ During the installation process, they had to open our drywall for plumbing, and there is an area of drywall about 3x3 sqft above the shower that they needed to fix. The installer had me sign the complete paper work with an amended page listing the unfinished work they need to come back to fix.2/ In our contract, they needed to install a marble corner seat for our shower, and due to complex plumbing behind the wall, they can not install the seat, so instead they need to come back to install a foot pedestal for us.3/ Due to the marble corner seat was taken away, per our phone conversation with the representative at ***** office, they will credit $1,117.00 off of our total contract price. We financed with Dividends through Jacuzzi and turned out Jacuzzi sent Dividends the complete paper work signed by me WITHOUT the amended page at the end with the full amount. They did not deduct the $1,117.00 for us.Since then, I've been calling Jacuzzi dozen times a day but no one responded. I left messages but no one called back. There are a few times I got a hold of customer care by calling the told free main number and the answer I got was they will check the paperwork and someone will call me back. It's been 10 days for us without a shower and we still have not heard a word from them.

    Business Response

    Date: 01/20/2023

    We have spoken to the customer and were able to find a solution. The customer has stated they are happy with the service we provided.  

Jacuzzi Bath Remodel of AZ is BBB Accredited.

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