Reviews

Review Details

• Review fromKyle W

  Date: 12/03/2022

  1 star
  This place is an absolute joke. They have zero respect for their customers and their time. I purchased a gift card for my wife to let her do something nice for herself, but the location I purchased the gift card closed months after. The day my wife finally was able to take the time away from our own business, she spent well over an hour trying to book an appointment. First, she called several times but was never able to get any employee to answer the phone, then on their website, which proved nearly impossible. Even after thinking she had done everything correctly to book her appointment when she arrived, she was told that they didn't have an appointment for her and asked her to wait two hours for the next available one. When she was speaking with the woman working the register, she had he look up the gift card to remind her how much was on it. They could see that it was in my name and told her the amount of the card, but after she sat around and wasted time waiting and getting her nails done, they told her she could not use the gift card because it was purchased at a different location. If they could see that that card was purchased at another location and the amount on the card, how is it that their system couldn't access the amount on the card to put toward her purchase? She had asked to speak to a manager, and after she stepped outside to call me; when she re-entered the store, the manager refused to come out and speak to her again and hid not far out of site. Rather than do anything to solve the problem or even offer anything for her trouble, they rushed her out of the store after refusing to let her continue to speak to the manager.This may be a privately owned franchise, but that does not give them the right to ruin the name of a national brand, and being a national brand all sharing the same network, how is it that they were unable to use a gift card purchased at a different location?