We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Beer and Ale

The Theodore Beer + Wine Bar and Bottle Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beer and Ale.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was at the Theodore on 6/1/23 around 3:30p when a large explosion and fire occurred across the street from the business. The explosion occurred just north of 2nd st and ********* and was responded to by emergency services. The event happened roughly 100m NE of The Theodore.At the time of the explosion, my girlfriend ran over to the location of the emergency to see if she could assist/call 911. I was sitting on The Theodore's outdoor patio, which faces a private parking lot that is immediately between the business and the location of the emergency.My friend and I were concerned when my girlfriend didn't immediately return. The fire department responded in less than five minutes, and my girlfriend still hadn't returned. So, we rushed into the private parking lot with our alcoholic beverages in hand only thinking about the safety of my girlfriend. As we were roughly 20ft away from the bar, the manager, *********************, stormed out of the back door and approached us from behind. Without communicating, ***** aggressively grabbed both of our drinks out of our hands and dumped the contents into the parking lot. He loudly exclaimed "***********************, YOU'RE CUTT OFF." My friend and I were very confused as we were just assaulted by some random person behind a bar. When asked why we were cut off he shared that we took alcohol off premises and we were no longer welcome. That's completely fine as a policy, but there's no need to assault two people to enforce a policy, especially considering the circumstances.As my girlfriend walked back, we told her we had been removed from the establishment and that she should go pay her tab so we could move on. ********************* was on the patio when we approached (not entering their property) and began speaking loudly to patrons about how stupid we were for taking alocohol into the parking lot adjacent to their building. He then yelled out "HAVE A NICE DAY!" sarcastically, continuing to antogonize my friend and myself.We left without issue, but are unwilling to simply move on from this blatant disregard of our rights.

The Theodore Beer + Wine Bar and Bottle Shop is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.