Complaints

This profile includes complaints for EA Medical Billing and Insurance Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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EA Medical Billing and Insurance Services has 3 locations, listed below.

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  EA Medical Billing and Insurance Services

  PO Box 39179 Phoenix, AZ 85069

• 

  EA Medical Billing and Insurance Services

  1715 W. Northern Ave #108 Phoenix, AZ 85021

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  EA Medical Billing and Insurance Services

  7600 N 16th St Suite 150 Phoenix, AZ 85020

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  EA Medical Billing surprised me with a $500.00 assistant surgeon bill for a surgery in 12/2023. When they called ***********************, PA was in network with my insurance. They failed to notify me she ended her contract. I have all email correspondence with EA Medical Billing, my ************************************** she was in network. I paid because they called 2 days before my surgery demanding the money or I have to reschedule. The surgery was cancer preventative due to breast cancer and the medication I was taking had a high risk for uterine cancer. I paid because again I was under the impression ***********************, PA was in network since I had her in network provider number. I obtained all documents to file with my insurance January 2024. Per my insurance, they paid ***********************, PA (EA Medical Billing is her representative for United Surgical Assistants, LLC). When I submitted the claim to UHC, speaking with a UHC representative and adding a letter asking the payment to be sent to me, *** stated that the reimbursement will be sent to ***********************, PA as an OON provider. I did my due diligence and submitted the claim. UHC gave a claims reimbursement to ***********************, PA in the amount of $155.53 with an *** that states the patient does not owe anything else. UHC states that the provider now owes me a refund of $344.47. I have the claims statement, the *** and the conversation with multiple UHC representatives. I am requesting a refund of $344.47. UHC has paid ***********************, PA $155.53 per UHCFEDERAL NO SURPRISE ACT PROGRAM NAVIGUARD - THIS SERVICE WAS RECEIVED FROM AN OUT-OF-NETWORK PROVIDER AND THE CLAIM WAS PROCESSED PER APPLICABLE LAW USING NETWORK BENEFITS. PROVIDER: YOU CANNOT BILL THE PATIENT ABOVE THE AMOUNT OF COPAY, COINSURANCE, AND/OR DEDUCTIBLE. EA Medical wants to refund me the $155.53 that the insurance paid ***********************, PA even though my insurance states I am owed $344.47. I am seeking assistance to obtain the correct amount owed to me, $344.47.