Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/07/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/21/22 payment was made to All Good Shutter and Blind (invoice# OKEV2232501) for $4,230 for shutters/blinds/installation (70% of total). The original commitment from owner, *******************, was that the installation would be approx 3 month after first payment. 4 months later on March 24, 2023 we followed up. At the time he indicated that material was caught up in customs, and to wait another month. In June we reached out, not hearing anything back. Phone calls with ***** indicated that he had lost one of his two crews, and that he was shorthanded. Installation would be further delayed. We followed up in July. ***** shared another reason for delay; his installation crew had taken time off to go to ****** on a once in a lifetime opportunity. He promised over the phone that we would be placed on the schedule for sure this time, and that he was going to hold his promise, and even do the installation himself. We asked him to email his timing commitment in writing. This was never received. We then started emailing ***** to have documentation on our attempts to contact him. Emails were sent on Aug 9, Aug 23 and Aug 27. We had been referred to ***** from a community member, part of a networking group supporting small businesses. We also reached out to her on Aug 14 to see if she could help. His response to her was that he was targeting installation at the end of Aug and said Well take good care of them. Over the last 9 months, ******************* has given excuses and delays, and not fulfilled the contract entered into him for consideration paid. His intent along the way has been to mislead and lie to us in order to postpone fulfillment of his contractual obligations. This deliberate action with intent to mislead is fraud. We have been considerate of supply chain and labor shortages, but can no longer assume he will ever fulfil his contract obligations. We are seeking a full refund of our initial payment of $4,230. Requests for a refund have gone unanswered by *******************.

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of transaction is January 13, 2023 I had paid a deposit of $5,609.00 for (14) all different size custom Sunland shutters. The balance to be due at install. Mr. ******************* is the owner of company and advised me that the shutters should be here in April but can be delayed until May of 2023.After numerous calls to ***** 04/25/23, 06/02/23, 07/10/23, 07/28/23 checking on why the delay - and always me calling about the delay - ***** would give me the same excuse just a delay-nothing specific.Finally, after being so annoyed and distressed with these excuses on 07/28/23 I contacted ***** again he said the shutters will be in ********** by 08/09/23 or 08/10/23 he would call me with install date.On 08/10/23- I again had to contact ***** after not hearing from him and his response was yes, shutters are in and **** would be contacting me for install date on 08/24/23. I had not heard from **** so I again on 08/17/23 called ***** to let him know I had not received a call from **** and he again said he would check into it ..On 08/18/23 I texted the installer **** asking to confirm and I never heard a response. I then called ***** to ask what is going on and if my shutters were actually here or is he just buying more time like he has been for the past (7) months with excuse after excuse. He promised that he would get me a time for the install on 08/24/23 by the end of the day,On 08/24/23 when no one shown up for my install , I called ***** and told him I want my money back and that I know longer trusted him that I would ever have my shutters. Within two hours he was at my home asking me to give him one more week and that my shutters will be installed 08/31 or 09/01 the very latest. I still have not heard back for install time and truly believe he is stalling for more time. ***** has cost me frustration and anxiety over the excuses and lies over these past 7 months as well as left us with no window treatment during the heat of summer here in *******.

• Initial Complaint

  Date:08/08/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Blinds ordered on 5/24 and a 70% deposit made. Was told to expect installation in approx. 4 weeks. On 6/26 a text message was sent with no response and an email asking if the blinds were in and when was installation, with still no response. On 6/29 a text was ************ responded via text saying blinds would be in by end of the week with possible install the following week or week after. After no further communication, on 7/8 texted saying we could do install on the 7/17 or 7/21. Response said he would be in touch. After no response text was sent on 7/12. Received a call but never confirmed a date. Texted again on 7/14 after no confirmation. Finally received automated text on 7/17 saying he would call back as soon as possible. I called him twice that day with no response. Sent another text after no response on 7/19. Again no response. Another text was sent on 7/20 with a response saying he would call me in a few minutes. That was at 11:35am. I sent another text at 1:38 and again at 3:22. Called on 7/21 about installation. Finally was told 21 wasn't going to work and could we do next Friday. Called 3x on 24 with no response about installation on 7/28. No response. Texted 3 times on 7/27 about installation on the 7/28. Finally received a phone message saying he wasn't going to have anyone who could do install on 28th could we do Wed or Thur the following week. I said if it was later in the day. Texted on 7/31 asking for confirmation or we wanted our money back. Was told Thur 8/3 would work. Texted on 8/1 asking for time and called on 8/2. Received a call back saying could not do 8/2 saying could not do 8/3 and he would refund our money but would still install on good faith. Texted on 8/4 saying no refund pending. ***** texted back saying he was putting in through. Texted on 8/5 & 8/7 saying no refund pending. ***** finally called saying he was having problems with new credit card company. He would Zelle or wire transfer. Sent Zelle info and still nothing.

• Initial Complaint

  Date:08/01/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 28, 2023 we entered into an agreement with All Good ********************************************* for a large order of window blinds. We paid 70% down - $11,516.00 and expected the product to be ready for install in May of 2023. On May 2, we contacted the company asking whether they would be ready on 5/22/23, as we were planning a trip to ******* - our second home. After numerous attempts, we were finally told that they would not be there ready. Again on June 15, we notified them that we would be planning a visit on 7/27/23 - 7/30/23 and asked whether they would be ready for install. We received a response that those dates would work. On June 16, 20 and 21, we asked for confirmation of the install but no response. We finally received confirmation that 7/27/23 would work. When we arrived in **, we attempted to contact All Good ********************************************* again with no response and finally received a response that Friday 7/28/23 - mid day was now the installation target versus Thursday. Then we received a response on 7/27 that the installer was sick and the job would need to be postponed. After further conversation and concern that the product was likely not available, I offered to meet the owner to verify that the product was in the warehouse, with the correct amounts, etc. The owner refused and stated that it wouldn't be possible to access the warehouse without the installer but that he would look for either another installer or way to access the warehouse. No response. On 7/29/23, I requested a refund for the product and attempted to communicate again on 7/31/23. No response. I would like to be refunded in FULL.

• Initial Complaint

  Date:07/20/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2023 ***** came to my house, provide a quote and took 100% payment with a 3-4 week time frame to complete the work. Since then, he has gone silent for serval weeks, When he does respond he has a new excuse. He committed to refund my money but never did. He is 100% stealing money. He needs to be in jail.

• Initial Complaint

  Date:06/20/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered blinds from this company. One was installed and is black out I did not order black out. I let them know right away This was early spring 2022. The owner said he would reorder right away. Now its June 2023 and I still do not have the correct blind even after multiple phone calls and emails.

  Business Response

  Date: 07/06/2023

  We are addressing the complaint and have ordered a new replacement blind to be installed when we receive.

  Customer Answer

  Date: 07/06/2023

  The only reason that I reject this answer is because this is the exact same answer that I have gotten from him for a year and he still did not provide the correct order. In addition after posting a ****** review and sending this complaint to the BBB, the owner of the company called me and asked me to remove the complaint and take down the ****** review. That was really irritating. Why would I remove it ? Nothing had been resolved and he still had not given me the correct blind.  Thank you

• Initial Complaint

  Date:06/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We entered into a contract with the owner of All Good Shutters and Blinds and paid the deposit in the amount of $5,530 for the installation of shutters at our home in ********, ******* on March 6, 2023. Deposit was paid using **************** credit card. We discussed installation schedule since we live in ********. We planned to return to ******* the last week of April and Owner of this business confirmed that shutters will be installed the week of April 24. We called several times to confirm and finally he informed us that the shutters had not been delivered. At that time, we added a sun screen to the order and paid for this additional item in full on April 28, 2023. We discussed installing the shutters in mid-May since I would be returning for a few days. Again, I made several calls to confirm, left several messages and when I returned to *******, May 16, I finally reached him and he again said shutters had not been delivered. We've been patiently waiting for the owner to fulfill the terms of this contract and after several additional calls, we were told that the sun screen was to be installed on June 8 and as of today, it has not been installed. We were also told that shutters should be delivered by June 12. We have left messages to confirm if this occurred and owner has yet to return our calls or provide any type of update. This is poor customer service and the business has failed to deliver the goods/services as outlined in the contract within a reasonable period of time. His substandard business practices has resulted in additional costs that we had to incur due to his inability to deliver as promised. 1. Owner of business needs to finish the job with an additional discount to offset the costs incurred to date "OR"2. Return the deposit ($5530) and cost paid for sun screen ($325) so that we can hire another company that has the capacity to complete the job.

  Business Response

  Date: 07/06/2023

  Money has been refunded in full, due to delays from manufacture.  Customer has no more issues.

  Customer Answer

  Date: 07/06/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory.  I consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:06/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered shutter on December 22, 2022. Gave substantial deposit. Was told order would take 6-8 weeks for delivery and install. As of today June 3, 2023 I still have no shutters. *** contacted the owner several times and get the same answer, it will be another 2 weeks. Im convinced they have taken my money and I will never get my shutters. I have told them I would like my shutters within the week or a full refund. How can I get my money back?

  Business Response

  Date: 07/06/2023

  The Money has been refunded in full, due to delays from manufacture.  Customer has no more issues.

• Initial Complaint

  Date:03/18/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unfortunately I had to chargeback and cancel my blind order. I tried to communicate regularly and professionally with this company to get updates on my order (which was quoted at 10 weeks for installation).I couldn't get ***** to call me back. Every time in text messages he promised a phone call, he would never call me. As a first time customer I'm sure you can see how this would make me feel that I'm possibly being scammed.Unfortunately the communication was very lacking and the timelines were not hit. Up front he was very communicative on the quote and receiving payment, but after that he didn't seem to have much interest in keeping me updated. Bummer.Also forged a fake signature on the documents for the agreement. I never signed any agreement with this company.

  Business Response

  Date: 03/20/2023

  This issue was resolved to the homeowners satisfaction and validated by a phone call to the homeowner on  phone call on 3/18/23.

• Initial Complaint

  Date:03/16/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reason for dispute:On 12/20/2022, I verbally contracted with ******************* for his company, All Good Shutters and Blinds, to install two blinds on my patio. I gave ***** my **** credit card, and he charged 50%, $1970.50, to begin the process.On 03/08/2023, installer from All Good Shutters and Blinds installed my two blinds, but did not electrically hard wire them. They said an electrician would come out and do that at a later time. Later that day, I spoke with *****, and he told me an electrical company would contact me on Thursday, 03/09/2023, or Friday, 03/10/2023 to schedule an appointment to hard wire the blinds.After we spoke, ***** charged my **** credit card the remaining 50%, $1970.50, without my knowledge or permission. Later that night, I noticed this charge on my credit card.On 03/09/2023, I spoke with ***** about this charge. He said it was a mistake, and the office must have charged it because the installers had advised that their installation portion of the job was completed. He again told me the electrician would call me later that day or the next day. On 03/10/2023, I had not heard from an electrician, so I called ***** again. He told me an electrician would call me by the end of the day. Since no electrician contacted me, I text ***** to advise him of this. Later that night, I realized the disputed pending $1970.50 charge had now cleared ****.On 03/11/2023, I text ***** to advise him I was going to contact **** and dispute the $1970.50 charge, since the job was not complete. I waited a few hours for ***** to respond. Since he did not, I contacted **** to begin the dispute process on this claim.On 03/13/2023, I telephoned ***** and got his voice mail. I told him to contact me to schedule the electrician. Later that ****************** text me to tell me he was going to re-contact the electrician and have him contact me for scheduling.On 03/15/2023, I telephoned ***** and got his voice mail. I told him it has to contact me to schedule an electrician, as now it had been over a week, and he had told me or text me four time to tell me an electrician was to contact **** have not heard from ***** since his text on 03/15/2023.