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Business Profile

Bounce House

Arizona Bounce Around

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Jane M

    Date: 04/06/2024

    The people that own this business apparently own Arizona Bounce Around. Here is my experience with them. I wouldn't touch this place with any serious event that you have. Use A-Z Rents they know how to do Parties.If you are a school or PTO, DO NOT USE THIS PLACE! It is a bait and switch operation. I can see why this is a 1 star operation. The only reason they get one star is that their equipment is great and their person they sent to set it up and stay was amazing.Other than that. Their contract is draconian and they don't stand behind their quote. I signed a contract for a date that was during their "peak season". They were very aware of the dates I was holding the event. When I went to pay the contract that I had already signed for one price they told me, "Oh well you are holding your event in "peak season" and it is 25% more. I said to them that they were aware of the date of my event and that they should have estimated it for their "peak season" (They kept repeating this word as if I had never booked a hotel room during "peak season"). I had another estimate for practically the same price and chose this group as it appeared initially that they were the more professional. Boy was I wrong. I was over a barrel and had to pay for the item at the price they requested as this was an event for over 200 people and I had a week until it was going to occur. They were unavailable to discuss the problem, when I did discuss the problem they treated me like I was unreasonable in asking them to stand behind their original quote.The event almost had to be cancelled due to weather and wind. (It was an outdoor movie). I was informed at that time that I would be charged, weather or not. I could reschedule but if I cancelled I was on the hook for the entire cost. This was a school event 5 weeks before the end of the school year. No possibility of changing the date during their "peak season". I wonder what they would have said, "OK, lets do it next year."

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