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Business Profile

Boxing Gym

UFC Gym

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boxing Gym.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/24/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Spent 800 for membership for child training. Moved out of state and requested refund. Refund was granted but never received. Requested a time frame on when I will receive refund but getting no response from ******. April 23 is when refund was accepted and should have happened. Its now been over a month

  • Initial Complaint

    Date:11/09/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    > I spent $1600 for personal training on Sept 29,2023. >The UFC GYM was supposed to provide training sessions with a specific trainer who has left the gym recently. >The UFC GYM has broken their agreement to continue sessions with that specific trainer and refuses to provide a refund for the remaining 13 sessions. >Refuses to provide a cancellation to my membership including my child's membership. >Refused to provide a new copy of contract that states no refunds are given for personal training. >I confirmed in my emailed contract from original and new agreement that there is not a statement or policy that says no refunds are given for personal training. >I was bullied and pressured to train with a different trainer instead of being given a refund. >Owner would not allow me to explain my request and situation as a member of the club. He would raise his voice and talk over me. >I had to leave the UFC gym on Nov 8. Wed 2023 without the requested new and original copy of agreement that they stated has a policy for no refund on personal training and without my request for cancellation to my member and my child's membership being fulfilled. > My account with Citibank ***** was charged and not refunded for the $1,600 personal training with 13 sessions left.

  • Initial Complaint

    Date:04/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Just had the absolute worst experience with the staff at the UFC gym - they called me and told me that I had signed up for a 30 day trial when I did not. Then literally called me an a****** when I questioned them on it and told them this sounded like a scam. I guess I was right and they are running a total scam. I called back to speak to an owner. The person on the phone was the same staff member who lied and said she was the owner. When I confronted her about it she said I can say Im whoever I want.I am now in possession of a video proving the employee was nasty and lied to me. Please help me find the owner so I can let them know because Im sure they have no idea.

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