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Business Profile

Car Dealers

Express Auto Financing LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Dealers.

Complaints

This profile includes complaints for Express Auto Financing LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Express Auto Financing LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/02/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please see attachment

    • Initial Complaint

      Date:07/30/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to this dealer to buy a vehicle, ***** the salesman showed me a car which has every single light on in the dashboard and I mentioned to ***** which said he would have it fixed along with the driver side mirror that was broken also the car slides when it goes over uneven road. Thats very dangerous and can cause an accident, they were to fix all that its been 6 months since i got the car have replaced the back tires 2 times in less than a month. Now its costing me $1,700 to fix the issues they were stressed to fix from day one. I just want them to do what they promised and get my car fixed. ******* the manager of the location refused to fix anything

    • Initial Complaint

      Date:06/10/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 31st, my ********** came to Express Auto Financing, we had agreed on a car to purchase but as the paperwork began the dealers because more and more suspicious, first with refusing to give a receipt of the down payment as well as telling us we must lie to the finance company about the amount of money given as well as lying to the company about taking the car (the car never left the dealership) the car was left there for a WEEK with promised that major issues with the car would be fixed, I returned a week later yet the car was in similar condition, I refused to take the car and they refused to give me an honest refund of the down payment. THIS PLACE IS A FRAUD, AVOID THIS DEALERSHIP, THEY WILL SCAM YOU!!

    • Initial Complaint

      Date:11/29/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a vehicle at this location on 11/7 a ****** Tacoma. The employees there assured us we were qualified and even provided us doc they gave me a credit for my Durango for 5k and also additional credit of 2k deducting it from the price value of the vehicle which was *****. I also gave 4K down payment and two weeks later they tell me I wasnt approved w the finance company and that they want the vehicle back but are trying to deduct ***** from what I gave them saying its for Miles I have put on the Tacoma and upgrades on Durango which is not acceptable because it was a mistake on their end. I feel harassed and discriminated against because of my status here in the US I used my itin number and they keep threatening me that they will tow the vehicle because I am asking for my full amount back. The manager is so unprofessional and has been throwing every reason of mine out the door on why its not appropriate for them to not give me my full balance back. I did not ask for upgrades on my previous vehicle that should not be my responsibility to pay. Also they had told me they did not even have my Durango anymore that they had sold it and now they do. Also, whatever documents were prepared for the transaction should not come out of my pocket it isnt my responsibility to pay for their mistakes.

    • Initial Complaint

      Date:09/06/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a 2015 Dodge Charger from this dealership , when I first seen it the engine light was on ! I told my sales person ******* that it was on , he then took the car to the back cleared the code and told me nothing was wrong w it ! After finishing the deal , a day later the car starts stalling , so I give the car back ! I asked for my money and my car back and they told me No ! So They hold the charger for 45 days , so the warrant runs out ! They told me to come back in to re sign a contract , the price was more than the first time and they gave me a warranty that doesn't even fix the car ! So now the engine is blown and I haven't even had the car 2 months ! They won't do anything to fix it and everytime I call to tell them they hang up !

    Express Auto Financing LLC is NOT a BBB Accredited Business.

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