We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Car Rentals

Royal Line Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Rentals.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid them 7500 for the service of renting my two vehicles on their rental car platform. I also was told to pay 200 a month for liability insurance. Their webpage did not work. When it was time to enter the payment information, an error message would say the payment platform was down. It took two weeks for them to finally get around to fixing it. I called the insurance company about the liability insurance only to find my vehicle was underinsured by over ****** dollars. Had it been in an accident, it would not have been fully covered. They then listed my vehicle on Turo. They signed my vehicle up under the name ***************************** under a personal account. Had it been under the company name as a corporate account, I would not be in this mess. I am now stuck paying a 2500 co-pay for a plan that they signed a contract for under a false name. I never met a *****************************. They never paid me commission for the rental. The commission would have been close to 1000 dollars. **** has to pay Royal Line Group directly because they had the contract with Turo under the name *****************************. The first supplement payment for the claim was paid to Royal Line Group on 2/7/24. They did not pay the shop until the week of 3/4/24, a month later. I have not seen my Escalade in 6 months. It was done a week ago but we are still waiting on RoyalLine Group to finish submitting the payments to the shop. They refuse to pay me my commission or pay the deductible that they signed a contract for. They also go by the name Royal Rentals and Royal Enterprises. My contract says Royal Rentals but payment was sent to the Royal Enterprises. They are a car rental company with locations in **********, **. , ***************, and Miami.

  • Initial Complaint

    Date:11/25/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company screwed me over. When they gave me the rental, the gas meter was almost on "E". The car was shaking the whole time I was driving and didn't feel safe at all. I also noticed the car was leaking from the back a lot when I was putting gas in the car. When I tried to reach them to talk about the shaking, they would not pick up. When I dropped off the car, the guy that took the keys was extremely rude and dismissed about the problems I brought up with my experience. I also noticed that I got charged twice the agreed upon rental amount. I am filing a dispute with my credit card company, be careful.

    Business Response

    Date: 12/04/2022

    Hello , I am sorry that you had a bad experience, but your experience did not happen with our company. We have never rented a car to you and I do not know why you are leaving this review. Please remove your complaint or send me proof that you have rented from Royal Rentals LLC. I hope this is just a mistake because we take this very serious and complaints are detrimental to our business. Thank you 

Royal Line Group is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.