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Business Profile

Cargo Containers

YRC Freight

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    YRC Freight will not give me the product that they were shipping for me and will not allow me to pick it up. They won't return phone calls and tell me numbers from manager that don't answer my calls. There solution is to just wait and they will get back to me but they never do. I had to pay for it to be delivered and they aren't doing it. They also damaged the second delivery that was done through them days before and they tried to redeliver the same damaged product twice. Plus didn't want to let me refuse delivery of the damaged product in the first place.

  • Initial Complaint

    Date:10/24/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an HVAC system to be shipped from *******, ** to ***********, **.I got a tracking number (PRO#) that shows a delivery date of 10/19/2022 (5 days ago).I have not heard from the shipping company or received any of the equipment.I called, was placed on hold for 23 minutes, then was told "we have to schedule an appointment, please hold".I help for another 13 minutes and the girl came back on the line and said "I cant reach *****, she schedules the appointments, would you like her direct line?" I called ******** went to a hold for another 17 minutes then the auto mated response said "No one is available" This is at 9:30 AM on Monday Oct. 24th......shes the only one doing this job and shes not there?I go back to the website which has a "chat" feature, I select it and it says "no one is available"???WTF people? Tracking says it was supposed to be here 5 days ago and you don't even respond to your customers, tracking is not updated, appointment setters are not at work and "chat" is also not working.

YRC Freight is NOT a BBB Accredited Business.

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