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Business Profile

Chiropractors D.C.

BackFit Health & Spine

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Chiropractors D.C..

Complaints

This profile includes complaints for BackFit Health & Spine's headquarters and its corporate-owned locations. To view all corporate locations, see

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BackFit Health & Spine has 3 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was seeing a chiropractor back in 2021 and was told from the start they do not do balance billing so that I wasnt going to be bombarded with a surprise bill. Fast forward 3 years and just received a bill for almost $2000. I have not been seen by Backfit since December of 2021.

    • Initial Complaint

      Date:08/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Backfit put me into collections without actually contacting me regarding my account. I had a credit card on file and paid upon check out so I was reasonably confused. The company Backfit uses is Patriotcompli. The employees at this company do not communicate information to each other and I have to repeat myself over and over that I have in fact sent proof of payment. It is clear they are reading from a script. I just now received the patient account ledgers from **********************. The billing office at Backfit did not apply apply my payments to what was the patient portion was. I was getting billed a flat rate of $50 regardless of what my patient portion was. This is sloppy/lazy billing. Backfit sent me two billing/account ledgers. One ledger is the lazy/sloppy billing of the same rate each time and I have paid the flat rate. The other ledger is my patient portion of all billed claims. They are trying to collect on the patient portion where if they bothered to read what they sent me, I have proved that I paid the flat rate which is more than my patient portion. Why on earth would you have two patient ledgers for billing? If I paid the flat rate which was higher than the patient portion/responsibility, that means I am owed money because this is how math works.

    BackFit Health & Spine is NOT a BBB Accredited Business.

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