Reviews

Review Details

• Review fromMichele T

  Date: 05/20/2025

  1 star
  Closets by Design messed up my order, had an incorrect product, incorrect measurements, installers didn't protect my floor while putting the parts together on the floor. They did not install the product and withdrew the final payment from my credit card. Yes... they did. I am waiting for a refund of my over ******* dollars which ******* ***** told me they would not give me. They stole over 2000 from me. I haven't worked with such an incompetent and inconsiderate company in several years. Zero integrity, and not concerned at all with quality improvement and customer service. They have my money and I have no product.

• Review fromNicole T.

  Date: 07/29/2023

  1 star

  Nicole T.

  Date: 07/29/2023

  Called this CBD company in early July 2023 and the designer entered my home with a less than friendly, uppity attitude; she wasn't thorough and only offered the bare minimum. Shared my concerns with the manager who was even MORE condescending and rude. They lost a $7,000. sale and I happily went with another company, where I chose all my upgrades and was treated with respect and decency. Extremely disappointing experience and I do not recommend. Turns out, previous employees of CBD detest the company too, and I can see why.
  

  Closets by Design Phoenix

  Date: 08/01/2023

  First let me unequivocally state that Closets by Design does not tolerate rude or disrespectful behavior from any employee. Your call concerning the appointment was promptly returned by our sale manager. We listened to your concerns and also followed up with the sale associate to better understand what could have possibly transpired to leave you with such a negative impression that you would also seek out or cite alleged un-named ex-employees to corroborate your experience. 

  We regret your negative perception of the experience. Closets by Design does not tolerate rude or disrespectful behavior from any employee.

• Review fromJamie F

  Date: 07/18/2023

  1 star

  Jamie F

  Date: 07/18/2023

  This company took 4 visits to my house to complete a simple pantry. Each time they came I had to empty the pantry which was an extreme effort due to my age (76 years old). I contracted with this store on May 25 to redo a pantry. Installation was due to be completed on June 29. When the crew got here they realized that the measurements were wrong and were not able to complete the job. The new install date was July 11. On July 11, the measurements still were wrong. They sent a manager out to remeasure on July 12. Installers came back out 7/13, measurements still wrong. On 7/14, they finally completed the job. The frustration level was enormous. They had one excuse after another. When speaking with the office manager, she became very rude and aggressive. Continually telling me 'that if I read the contract' I would know that CBD is not liable for delays. Because of her behavior I considered cancelling the project, but she, again, informed me 'that if I read the contract' I would know that my $1000 deposit was nonrefundable. My issue was primarily with the extreme inconvenience of emptying and restocking the pantry 4 times and taking 4 days of my life waiting around for these people to get the measurements right. In the end, they only compensated me $100 for for all the aggravation. I would not recommend this business to anyone.
  

  Closets by Design Phoenix

  Date: 07/20/2023

  The notion that we were rude or disrespectful is simply unfounded. In fact, we offered to restock the pantry for her. Custom cabinetry sometimes involves modification to achieve the desired result. We regret the delays but we stand behind our products and completed everything to contract.