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Business Profile

Coin Dealers

Phoenix Coin Shop LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coin Dealers.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought some coins in and spoke to owner *************************** in hopes of possibly selling them. **************** was interested and we made a deal on a large number of coins (silver). **************** then issued me a check for payment and that check was issued from an account of another business that he had sold 6 months prior. The check was issued on a closed account. I contacted **************** in which he stated that he not only issued me but 3 other checks from the same account that day and that I just needed to go into the store and he would replace the check with cash. I tried for 2 months to meet with him at the store and he finally stopped answering my calls and text messages. He still has my coins and I am out $2500.00 because now I understand that he sold the business to someone else.

  • Initial Complaint

    Date:02/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sold many coins to this business and was given a check for $2,360.30. After depositing the check, it was returned for NSF. *** contacted the owner several times and on the few times hes responded to me, he says h*** rectify the situation that day, but then I dont hear from him again. The storefront now appears to be closed as it is never open when Ive gone by during business hours. I just want the money Im owed.

  • Initial Complaint

    Date:12/15/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/25/22 I went to coin shop to inquire about possibly selling some coins, after I spoke with *************************** (owner), I decided that I would sell him some of the coins I brought in. He offered me $2500.00 for the coins and I accepted the offer. He also said if I left a small box of different coins he would research them and let me know what he could offer on those, so I did. **************** cut me a check for the $2500.00 and told me to wait until the next day to deposit it. I did just that and I received notice from my back that the check was no good that it was written on a closed account. I have been in contact with **************** since then multiple times and he keeps making plans with me to come in to the store to give me cash for the check but when I get there he isn't there or the store is closed. I live 40 miles from the store so it's a drive to get there. Then he says that he has someone that will drive to me and they don't show up. Then his wife says she will bring it to me and she doesn't show up. Now I cannot get anyone to answer my calls at all and in order to get into the store you have to call a number and they "buzz" you in. So when I show up they don't answer my call to "buzz" me in. I've done some further investigation on the company and now know that I'm not the first or second person he has done this with, he writes bad checks to a lot of people.

Phoenix Coin Shop LLC is NOT a BBB Accredited Business.

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