Important information
- Customer Complaint:Recently, BBB has received complaints for this company that allege billing, product, sales, and customer service issues. Complainants allege that this business may misinform them regarding the cost of attendance at the university and the amount of financial aid that may be available to the student. Some consumers report that the company may overcharge for classes. Other complainants state that the company may fail to respond to the customer when problems arise. In addition, when complainants ask the university to explain additional fees or tuition amounts on their account prior to paying the fees, the company may send the student’s account to collections without an explanation. Furthermore, some consumers report dissatisfaction with the quality of the academic programs, the professor’s lessons, and the attentiveness of the advisors employed by the university. At this time, University of Phoenix is responding and resolving all BBB complaints.
Complaints
This profile includes complaints for University of Phoenix's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 108 total complaints in the last 3 years.
- 36 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was informed that University of Phoenix degrees were useless so as soon as my first class was done I tried to transfer. I called many times and each time I was transferred to the records department I couldn't get through. They claimed it was difficult to transfer to that department. The few times I got through no one answered. I was hung up on before a voice came to the phone or just cut off. Finally in May I used my account to transfer the transcripts that way and paid $15 for them. As of today they never sent the transcripts over to the University of **********. I had to drop out and apply with the University of ********** basically starting all over. They stole my time and money.
Business Response
Date: 07/13/2022
RE:Complaint # ********; ***************************
Dear ****************:
The University received the BBB notice of this complaint on July 9, 2022. We have completed a thorough review of the concerns and provided a response directly to the student on July 13, 2022 at 1:34 p.m. at the email address they provided to the BBB.
The response contains information subject to the Family Educational Rights and Privacy Act (FERPA), and informs the student they may share the response with the BBB at their election.Please let us know if anything additional is required so that we may respond accordingly.
Thank you,
University of Phoenix
Resolution Services
************************************************* Phoenix, ** 85040
*********************************************Initial Complaint
Date:07/06/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I enrolled in a class at this school after many obstacles to find out that my transcripts were not received. This was revealed to me AFTER I started the class. After less than *********************************************************************************************************** that everything was fine with my enrollment process. I am now being told that I have a balance of $540 for a class that I was enrolled in for 1/2 a day. This is robbery at its worst! This school lured me in with false scripts. I have read reviews now that I wish I would have seen beforehand of how they are fraudulent and deceptive.Business Response
Date: 07/13/2022
RE:Complaint # ********; *************************
Dear ****************:
The University received the BBB notice of this complaint on July 7, 2022. We have completed a thorough review of the concerns and provided a response directly to the student on July 13, 2022 at 9:00 a.m. at the email address they provided to the BBB.
The response contains information subject to the Family Educational Rights and Privacy Act (FERPA), and informs the student they may share the response with the BBB at their election.
Please let us know if anything additional is required so that we may respond accordingly.
Thank you,
University of Phoenix
Resolution Services
************************************************* Phoenix, ** 85040
*********************************************Initial Complaint
Date:06/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The University Of Phoenix is charging me for classes when I havent been enrolled in a year and havent attended/completed school work since 2020. They have charged me $12,000 and continue to charge me more every day. I dont know what to do. They havent helped and Ive reached out multiple times. I want those fraudulent charges gone. Im not attending so why are they charging me for courses? My student loans have been returned to the lender. They are now just charging me and putting me in more debt everyday.Business Response
Date: 07/05/2022
RE:Complaint # ********; *******************************
Dear ****************:
The University received the BBB notice of this complaint on June 29, 2022. We have completed a thorough review of the concerns and provided a response directly to the student on July 5, 2022 at 12:31 p.m. at the email address they provided to the BBB.
The response contains information subject to the Family Educational Rights and Privacy Act (FERPA), and informs the student they may share the response with the BBB at their election.
Please let us know if anything additional is required so that we may respond accordingly.
Thank you,
University of Phoenix
Resolution Services
************************************************* Phoenix, ** 85040
*********************************************
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