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Business Profile

Commercial Real Estate

Bryant Commercial Real Estate

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Real Estate.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/08/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made reservations through AIRBNB for a vacation stay with Bryants real estate for a vacation stay at their location bobs place on march 24,2023 with a deposit amount of $1346.27. On April 11, 2023 my reservations were canceled through Airbnb due to the 2nd payment failing. No notification via phone call or text were made by company only email. On April 13 I noticed the cancellation and immediately called Airbnb. At this time they contacted Bryant real estate who informed me I could rebook the same place same date with no extra cost. I immediately went in to rebook and the place was freaked out. I contacted Airbnb several times and finally was told that this home was rented out to another renter the same day we were told we could rebook. I called Bryant real estate myself and left a detailed message with no call back. My husband then called and spoke with a woman in the office who informed ** that we would not get our refund even through we were promised this vacation spot the same day it was rented. They offered ** a different location and different dates however it was not Suitable due to myself being pregnant and close to due date around those times. He then informed them he would rather seek legal advice before proceeding because we thought we were being scammed. After this the company said they would not talk with ** about the matter anymore. I called and spoke with a male in office who informed me he could not talk to me or provide any assistance to this matter anymore due to ** seeking legal help. We spoke with a lawyer in our state who reported we have documentation that support our rights to rebook and also get a full refund with rebooking as well as documentation stating we paid in full and also had 30 days prior to arrival to pay the 2nd due amount. Arrival date being June 11.

    Business Response

    Date: 05/08/2023

    This compliant is not valid. We contacted the complaint this morning and she confirmed that she has the incorrect company 

Bryant Commercial Real Estate is NOT a BBB Accredited Business.

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