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Business Profile

Commercial Tire Services

Deer Valley Tire Shop and Mechanic

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Tire Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We brought a tire and wheel in and asked them to put the tire on the wheel. They clamped the wheel incorrectly caused severe gouges and scratches to the front and backside of the wheel. The gentlemen that did the work admitted to the damage and they offered to fix it. All they did was spray the backside of the wheel with gloss black spray paint, which does not match the finish of the wheel. They did nothing to fix the front side. Now they are saying they are not responsible for damage and are refusing to have it fixed properly.

    Business Response

    Date: 01/03/2024

    Thank you for bringing this matter to our attention. We apologize for any inconvenience that you have experienced. We understand that you brought a tire and wheel in and asked us to patch the tire. Our team clamped the wheel, but we would like to clarify that the tire was not clamped incorrectly.
    We are sorry for the misunderstanding. However, we were unable to replace the wheel as there was pre-existing damage to it. We understand that all tire machines do leave a small ***** but in this case, the damage was pre-existing. We apologize for any confusion caused.
    We would like to offer you a discount on your next purchase as a gesture of goodwill. Please let us know if you have any further questions or concerns. We value your business and hope to have the opportunity to serve you again in the future.

    Customer Answer

    Date: 01/03/2024

    There was no preexisting damage to the wheel, the wheels are fairly new and did not have a scratch on them. I brought the tire into Discount Tire and they confirmed the damage occurs when the wheel is what they referred to as inside clamped which is not the proper way to clamp a wheel according to them. When the wheel is inside clamped damage almost always occurs especially with tires that fit tightly like ours do. The gentlemen that worked on the tire admitted to damaging it and that is why you agreed to fix it, spray painting it with paint that does not match is not the proper way to fix it. 

    Business Response

    Date: 01/12/2024

    Thank you for contacting us. We apologize for any inconvenience caused by the pre-existing damage to your wheel. We appreciate your understanding that we cannot replace the wheel. However, as a token of our good will and appreciation, we would like to offer you a discount on your next visit. Please let us know if you have any further questions or concerns.

  • Initial Complaint

    Date:08/12/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had all 4 newly purchased tires removed off the vehicle and dropped off at Deer Valley ************ out of the 4 purchased were defective causing a wobble. Deer Valley Tire Shop did not refund buyer or return the tires.

Deer Valley Tire Shop and Mechanic is NOT a BBB Accredited Business.

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