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Business Profile

Consignment Services

Turn and Style

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consignment Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took a mirror into their store to have them sell it at a consignment. It was on November 15th 2023. They aren't supposed to donate it for 3 months. When I went into the store on December 6th I asked about my mirror and they said they donated it. I asked him why they would donate it and they said because one of the customers had broken the mirror and it shattered. I asked them why wasn't the customer responsible for breaking it and they said that it was up to the customer if they wanted to pay for it or not so they didn't pay for the damage. I said Well it's my ************ want it back and they said that they didn't have it anymore. In the contract that I signed it says that they are not responsible for lost or damaged items it will not pay the consigners if they vent and item is lost or damaged. I understand that but they had no right to donate it it belonged to me and I wanted it back. It's not supposed to be donated for 3 months out and it wasn't even a month that I had it in there. They had it valued at $30 when I went in there shortly after I had consigned it so I want $30 credit for the store or $30 back in cash.

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