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Konica Minolta

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Konica Minolta's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Konica Minolta has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Konica Minolta

      4415 E Cotton Center Blvd Phoenix, AZ 85040-8854

    • Konica Minolta

      1000 E. Butler #100 Flagstaff, AZ 86001-5900

    • Konica Minolta

      4415 East Cotton Center Blvd. Phoenix, AZ 85040

    • Konica Minolta

      1024 Willow Creek Rd Ste A101-517 Prescott, AZ 86301-1610

    • Konica Minolta

      1929 S. Arizona Avenue #11 Yuma, AZ 85364-5755

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/08/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to get a finalized bill from Konica since I cancelled our account. They continue to not send the finalized bill and ignore my questions, but then continue to charge our account every day even though we cancelled prior to our contract termination date. I have attached a PDF which includes all correspondence I have had with them. This includes my most recent conversation with their representative, *****, in which I explained again that I am happy to pay our final bill and send back the printer, but I do not feel comfortable paying past that date since they were not answering my questions about what the total amount was to close out our account. Still to this day, including their last message to us on April 5th, they are not telling me a total of the bill. They also sent the last message to an email that is no longer in use by us, I only saw the email because I was looking for records in that email. They addressed it to *********************** on behalf of me. *********************** hasn't worked here since 2019, and that is when that email stopped being utilized as well. I am a co-owner of this business, and if they knew anything about their account they would be aware of that and would talk to me directly. As I said to *****, I am more than happy to pay the invoice for $307.03 even though I think that is also more than we should have to pay, and send our printer back, however, I need confirmation that in doing so our account will be finalized. -- SEE ATTACHED PDF for all timeline details and emails between us

    Konica Minolta is NOT a BBB Accredited Business.

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