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Business Profile

Cosmetic Dentistry

Savon Dental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cosmetic Dentistry.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/02/2024

    Type:Sales and Advertising Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    9/8/20 I met w/*************************** for a cleaning& discussed "bonding" I researched for small triangle looking gaps between my 2front teeth. Dr. suggested Resin based composites. I agreed&service was completed. I had several more done. I paid over $500. Between Sept of 2020 - Sept 2023 I met w/ ************** several X to have composites replaced. at no charge. Thankfully.At one ************** asked if I "clench my teeth@night" I said no, but sometimes I bite the inside of my cheek. She suggested a night guard, that biting may cause the composite to loosen& fall. After using guard I felt pressure against my teeth making my2 front teeth loosen&bleed. I called ofc. ************** offered50% refund. I informed ofc I had already paid so much for composites. A full refund was granted. At one visit with ****************** husband ultimately seemed get the job done, two front teeth composites stayed in for a few years. He discussed (porcelain crowns) as an option. I told him my only concern were tiny triangles. June 2024 I met w/ **************, as all composites had fallen. I asked if she'd filed/reduced my front right tooth, as the "small triangle," was larger." I showed her several pix of me b4 I came to her, but she denied it. I figured her husband since he was last to correct.I had my two front upper teeth composite added again. I Paid over $200 out of pocket. Within2days 1 composite fell, went in the same wk to replace. Same day it fell. & the 2nd was loose. I called Ofc.&sched w/a different Dr.,who said he doesn't to do "Resin compound, but suggested "veneer." He removed the lose composite from my right upper tooth* also noticed how my two front teeth had no gum line separating them. And confirmed my tooth had been filed down, saying, " if a gap is too small, we can't get the compound in so we have to file the tooth to make the compound fit." I look worse than b4. I have no gum line diving my two front teeth ************** added the composite in a way to makes look like a chipmunk.

    Business Response

    Date: 08/05/2024

    Refund issued

    Customer Answer

    Date: 08/10/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***************************

     

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