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Business Profile

Credit Card Merchant Services

Fold Visa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Card Merchant Services.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/26/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Card was frozen without notice. Absolutely zero information provided by the company. I pay for this card as a premium member.I've contacted their support (only email! no chat, no ******** no other support available) multiple times to no avail but at least I found out what the issue was, why my paid account wasn't working.I've resolved the issue with my bank - they placed a stop payment without my knowledge! - now please unblock my card Also refund my membership fee for this month since I haven't been able to use my account

    Business Response

    Date: 04/25/2024

    On 03/25/24, this customer reached out to inquire about why their Fold card had been frozen. That same day, a Fold customer support team member responded and informed the customer the account was frozen due to a stop payment that was placed on a transfer initiated by the customer in the amount of $500.00 from ***** ********** to their Fold account. This customer responded and let us know that he was unaware of any stop payment placed by his bank but would contact them and have it removed. The customer asked us to allow him access to his funds before the stop-payment issue was resolved. The fold customer support team informed him it's against company policy to unsuspend an account when there is a serious pending issue, such as a stop payment request from the initiating bank. The customer needed to ensure this transaction was successfully transferred by sorting it with their bank. The customer was unhappy with that answer and requested we refund his Spin+ subscription fee. A refund for their  Spin+ subscription fee was issued on 03/27/24. The customer seemed to have contacted their bank, which resolved the transfer that settled on 03/27/24, and access to their account was restored on that same day. As of today 04/25/24, the customer has continued to use their ******************** card, and no further complaints have been submitted regarding this matter.

Fold Visa is NOT a BBB Accredited Business.

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