Complaints
This profile includes complaints for Alhambra Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I open an account with this *********************************************. Due to a hard card incident I fell behind two payments. November and December of 2017. Account was closed and despite letters sent to them asking them to please remove missed payments they have not. Its been 7 years according to law it should be removed.
Business Response
Date: 07/08/2024
Please note the following information:
The credit union has attempted to contact the member to gather more details about the dispute. At this time, we do not have sufficient information to fully complete our investigation.
The complainant can contact ***** *******, Operations Manager, at ************.
Customer Answer
Date: 07/11/2024
Alhambra CREDIT UNION has stated they have tried to contact me and that they dont have enough information to move forward. However, I have not received any email even though I provided one. *************************************
******* Rodriguez
06-07-1963
account number: 446536XXXXXXXXXX
account was opened 2/18/2016 Im just please asking for late payment removal. Due to hardship and time it has passed since then. Still affecting now.
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