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Business Profile

Custom Curtains

Frieda Ross Draperies

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Curtains.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/07/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nov 10th I ordered some Draperies from Frieda Ross Draperies. I paid a $3500 deposit and I was promised that I would have them by Christmas. About 1 week later I decided the quote was very expensive and I reduced the ordered to less window. Therefore my price went down. Everything was okay and the Draperies were still scheduled for Christmas. I was contacted around three weeks later by ****** she informed me that the Draperies went up an additional $1,000. I didn't understand why. Mind you this company didn't provide me an itemized list of each item with its price I was given a quote with a final total. I was very frustrated by this and just wanted my money back. Christmas came and went and still no Draperies. I contacted ****** the first of January and asked what happened to my Draperies? Feeling frustration because of no communication from this company on the status of my Draperies. I was fed up because this company didn't care if I was satisfied or not. I had my representative call on the 18th of January to get some information and still no Draperies. I just want my money back I'm willing to give them a service fee of $1,000 and the remaining $2500 comes back to me. As of today (2/7/2023) I haven't received a call, Draperies or a dime back. This is very unprofessional and unethical customer service

    Business Response

    Date: 02/16/2023

    BBB, the customer's order was written for $5755.80 on 11/10/22. On 11/11/22, she took off some rooms during the check measure, giving her a new total of $4468.89 on that date.   On 11-28-22, she decided to add to her order a total of $869, which gave her a new total of $5337.89. On 12-14-22, she called the store and asked to hold the order due to painting her house and would need the draperies installed after the first of the year. We did cancel your installation for 12-22-22 at this time. After the first of the year, we set a date to install your new drapes for 1-11-23, to which you agreed. The day before installation, you called to cancel the entire order. At that time, we stated this was a custom-made order and non-refundable per the contract you signed on 11-10-22. 

    Customer Answer

    Date: 02/16/2023

    The response had several false comments.  I'm willing to compromise by accepting $3500 worth of Draperies. This was my deposit, and I don't want to lose my money. Hopefully the draperies are ready now. 

    Business Response

    Date: 02/21/2023

    We have been in cotact with ******************** and are awaiting her response. 

  • Initial Complaint

    Date:05/09/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 2-26-2022 I purchased drapes and paid with a **** card in the amount of 336.66.The drapery rod had been measured at least 3 times by the business interior designer ******************************* because the drapes chosen had to be cut to size.When I picked them up 2 weeks later they measured 90wide by81 long.They should have measured 105by81.When I showed them to ******************** she agreed the drapes were cut short We agreed to meet the following saturday but she wasn't at the store.I have tried to contact her multiple times but she will not reply to my phone calls.On 4-19-2022 I spoke with ***,store owner who agreed to contact ******* and set up a meeting with my wife and I to discuss getting new drapes.To date, neither *** or ******* have contacted us.This is poor customer service and at this point I would be happy to return the 90by81 drapes and receive a credit on my **** card but neither *** or ******* will respond to my calls.

    Business Response

    Date: 05/10/2022

    We have contacted the customer and offered a full refund and if he wanted us to make another drape, we will do that for him.  We apologize for this slipping through the cracks.  

    Customer Answer

    Date: 05/12/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***********************

     

Frieda Ross Draperies is NOT a BBB Accredited Business.

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