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Business Profile

Dermatologist

Omni Dermatology, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dermatologist.

Complaints

This profile includes complaints for Omni Dermatology, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Omni Dermatology, Inc. has 2 locations, listed below.

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    • Omni Dermatology, Inc.

      4840 E Indian School Rd Ste 102 Phoenix, AZ 85018-5500

    • Omni Dermatology, Inc.

      9305 W Thomas Rd Ste 350 Phoenix, AZ 85037-3367

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

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    • Initial Complaint

      Date:02/01/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 01/20/2023, I contacted Omni Dermatology, ********************************************************************** via my Patient Portal to request a copy of my medical records. At that time, **** advised me I needed to come into their office to sign a Medical Records Release form. On 01/23/2023, I made an in-person visit to Omni and I completed/signed a Medical Records Release form that included instructions for them to fax my records to the ***************************** Clinic, Fax #************. The receptionist stated they would get the records faxed "...right away...".On 01/25/2023, I sent a follow-up email to Omni via the Patient Portal asking if they had faxed my records to the ** Clinic but I received no response.On 01/27/2023, I contacted the ***************************** Clinic via phone call at ************ to determine whether they had received my records from Omni. Their spokesperson told me they hadn't so she would try to contact **** directly in an effort to get them herself.On 01/31/2023, I re-contacted the ***************************** Clinic to ask whether they got a response from **** and their answer was negative.Therefore, after my repeated efforts to get my medical records faxed to a new dermatologist that was referred to me by my primary care physician have been repeatedly ignored by ****, I am requesting assistance from the BBB to resolve this matter. It should be noted that I was diagnosed with skin cancer during my last visit at Omni, and they had no problem contacting and harassing me repeatedly for payment even though my insurance provider paid them already. Thank you for any assistance you can provide me.

    Omni Dermatology, Inc. is NOT a BBB Accredited Business.

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