Complaints

This profile includes complaints for Arizona Window & Door LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Arizona Window & Door LLC

  Phoenix, AZ 85053-1889

• 

  Arizona Window & Door LLC

  PO Box 504 Glendale, AZ 85311-0504

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/21/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Az Window and Door to replace windows and doors in my house. This has been an ongoing project for approximately 3 years. We have had our *** and downs with delays, incorrect measurements, etc. They have always treated me fairly in the past. This summer the last sections of the house were done. During this time, a large sliding glass door in my kitchen was measured incorrectly and had to be reordered. I was told it would be a rush job, maybe taking 2 weeks to get corrected. Of course, it took almost 2 months to get the door finished. During that time I had another door leak during a monsoon storm and had wet carpet. Once I finally got them out to do the slider, they informed me they had hired bad installers and the door that leaked was improperly installed. They had to tear that door out and reinstall which meant tearing the trim out too. At this time, they were also installing the slider in the kitchen. That went in fairly easily this time, but they had agreed to reinstall my security door on it and that needed some extra work as the new door was thicker than the old door. I had held back paying the last $2000.00 I owed them when the door wasn't correct in June. When they came back in September to finish I still held off paying the final amount as the trim on the door still needed to be finished and the security door was not totally secure. The supervisor was in agreement with me that because of the mistakes, the lag time, and the poor employees that we could call the $2000.00 a wash. Now, they are sending telling me they are going to send me to a collection agency because I owe them. I told them the job was not finished as the security door has not been finished. They won't release my warranty on the windows and doors. I have explained to many different employees and they always tell me they will get back with me and they don't. I want this issue resolved and I feel they can write off this small amount when I have paid over $100K to them.

• Initial Complaint

  Date:05/06/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see details in uploaded documents. We would like to get at least $6,000 of our money refunded or new windows where the seal is not broken and their is no dirt between the window panes. We have copies of texts with Az *************************** and more pictures of defective windows than what we were able to upload.

• Initial Complaint

  Date:11/19/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid him money to do our kitchen remodelnever did it an took our money and also stole personal items from **.

• Initial Complaint

  Date:08/06/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted for new windows for my home 10/23. ***** took $4,000 and never came back. He said multiple times the windows were ordered but not in yet. Then He said the wrong windows came in. I called al **** & was told He never ordered any windows they them. I contacted ***** several times for my money back. He said He sent my money via Zelle. I never got it. ***** sent me a check that bounced. *************************** ran off with my $4,000.

• Initial Complaint

  Date:09/15/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1) Purpose of the Transaction: I signed a contract with Arizona Window & Door LLC to purchase 5 windows and the owner, *************************** was to install them himself.2) Date of Transaction: 12/15/2021 3) Amount of Money Deposited: $4,310.00 4) Nature of the Dispute: ***** has not delivered and installed any of my windows. It has been over 9 months and ***** will not return my phone calls, my text messages, or my emails. I have assumed the best as I trusted *****, but I am now afraid the worst has happened. I believe ***** has taken my money and did not even purchase the windows.5) What I Would Like to Happen: I would like ***** to return my deposit. That is all. I just want my money back so I can move on.This entire ordeal has caused me a great deal of anxiety. I feel betrayed by someone I trusted and whom I believed would do what he was contracted to do. In addition, I will never trust a small business to do any contracted work on my home. Ever. ******* lack of integrity will impact all one man contractors because I will never use one again.